Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Evelyn Maria

Spring Hill

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

21
21
years of professional experience

Work History

Account Manager

Merchants Fleet
07.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

License and Compliance Manager

Merchants Fleet
02.2017 - 07.2019
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Delivery Specialist

Merchants Fleet
01.2015 - 02.2017
  • Responsible for troubleshooting any and all escalations for the delivery team and providing resolutions in a quick and effective manner
  • Liaison between delivery team and other departments within the organization
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Documented all delivery transactions accurately, contributing to efficient management practices.
  • Negotiated with vendors for cost-effective delivery rates, resulting in significant savings for the company without compromising service quality.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Fostered positive working relationships with regular customers.

License and Compliance Research Specialist

Merchants Fleet
07.2006 - 01.2015
  • Responsible for paying all outside registration vendors in a timely manner
  • Assist team members with research regarding state laws and regulations
  • Successfully implemented billing procedures allowing for better management of KPI’s
  • Excellent customer service skills with internal and external customers
  • Streamlined data collection processes for improved accuracy and reduced time spent on manual tasks.
  • Developed comprehensive research reports, providing actionable insights to stakeholders.
  • Enhanced research efficiency by implementing advanced data analysis techniques and tools.

Host / Front of the house manager

FireFly American Bistro
11.2011 - 10.2017
  • Exceptional communication and customer service skills
  • Managed customer and employee relations
  • Responsible for inventory management
  • Skilled in managing large parties and seamlessly coordinating reservations
  • Implemented new procedures for staff rotation to serve customers more efficiently
  • Food preparation and expediting

Receptionist

Randstad Work Solutions
12.2005 - 07.2006
  • Answering multiple phone lines
  • Customer Service
  • Data entry, filing, proofreading, Imaging, and other office procedures

Clerk 1

New Hampshire Community Technical College
09.2004 - 02.2005
  • Data entry, filing, payroll, and answered multiple phone lines
  • Assisted counselors with school projects
  • Set up orientations and other school activities

Spanish Tutor

New Hampshire Community Technical College
09.2004 - 01.2005
  • Enhanced students understand of the Spanish language by adapting coursework to individual needs
  • Presented coursework in simpler forms
  • Related topics to students interests allowing for a better association of words
  • Assisted students with classroom assignments and projects
  • Helped develop students skills in areas of pronunciation, reading and writing

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
06-2026

Skills

  • Meticulous worker; attentive to quality and detail
  • Ability to work in a fast-paced, intense environment smoothly
  • Ability to elicit confidence and build rapport
  • Account management and Customer service
  • Networking skills and Relationship building
  • Goal oriented
  • Team Training
  • Operations

Languages

Spanish
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Account Manager

Merchants Fleet
07.2019 - Current

License and Compliance Manager

Merchants Fleet
02.2017 - 07.2019

Delivery Specialist

Merchants Fleet
01.2015 - 02.2017

Host / Front of the house manager

FireFly American Bistro
11.2011 - 10.2017

License and Compliance Research Specialist

Merchants Fleet
07.2006 - 01.2015

Receptionist

Randstad Work Solutions
12.2005 - 07.2006

Clerk 1

New Hampshire Community Technical College
09.2004 - 02.2005

Spanish Tutor

New Hampshire Community Technical College
09.2004 - 01.2005

Bachelor of Science - Business Administration

Southern New Hampshire University

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