EVELYN-MARIA ACQUAH
Lawrenceville,GA
Summary
Professional in the service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. Concentrated on performance improvement and adaptability.
Overview
2027
2027
years of professional experience
Work History
Crew Member and Shift Leader
Auntie Anne's
2020 - Current
- Conducted routine cleaning and maintenance procedures to uphold cleanliness and safety standards.
- Executed thorough breakdown, cleaning, and proper storage of equipment, utensils, and supplies during restaurant closing.
- Provided exemplary customer service by aiding patrons with inquiries, orders, and special requests.
- Prepared and served products in accordance with company quality standards.
- Assisted with conducting monthly inventory of products.
Hostess
Bulla Gastrobar
2023 - 2025
- Greet guests warmly upon arrival at the restaurant and escort to seats.
- Supplied menus and assisted guests with any initial inquiries about the menu or restaurant services.
- Answer incoming phone calls promptly and courteously, assisting callers with inquiries, reservations, and special requests.
- Manage restaurant reservations efficiently.
- Ensure accurate recording and timely communication with the kitchen and serving staff.
- Sustain clear and professional communication with restaurant managers regarding guest flow, special requests, and any issues that may arise.
Sales Associate
Windsor
2022 - 2023
- Played an integral role in maintaining a visually appealing store environment by participating in merchandising activities.
- Oversaw all store shipping and receiving procedures.
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Collaborated with team members to achieve sales goals through effective communication.
Sales Associate
TJ Maxx
2021 - 2022
- Stocked shelves and racks with inventory according to established guidelines.
- Greeted and aided customers in a friendly and professional manner.
- Organized and rang up customers' purchases using the POS system.
- Maintained cleanliness and organization throughout the store.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA05-2027
Skills
- Problem-solving
- Organization
- Time Management
- Communication
- Cash handling
- Hospitality service expertise
- Performance improvement
Timeline
Crew Member and Shift Leader
Auntie Anne's
2020 - Current
Hostess
Bulla Gastrobar
2023 - 2025
Sales Associate
Windsor
2022 - 2023
Sales Associate
TJ Maxx
2021 - 2022
Bachelor of Arts - Sociology
Georgia State University