Evelyn Martinez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Carrier Service Coordinator
Total Quality Logistics Inc.
San Antonio, TX
09.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
Sales Floor Associate
AutoZone
San Antonio, TX
05.2023 - 08.2023
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Provided information to customers concerning sales, promotions and store policies.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Developed knowledge about products and sales items to answer customer questions.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted large number of customers per day in finding or selecting items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
Manager
Golden Chick
Baton Rouge, LA
11.2022 - 04.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Customer Service Representative
Focus foods
Baton Rouge, LA
11.2020 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed high volume of inbound customer calls with professionalism.
Education
General Science
Baton Rouge Community College
Baton Rouge, LASkills
- Warehouse Management
- Technology use
- Supply Management
- Hand-Eye Coordination
- Shipping operations
- Call Management
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Technical Support
- Microsoft Excel
- Coordination
- Delivery Scheduling
- Order Processing
- Positive and professional
- Call Center Operations
- In-store support
- Store maintenance
- Stock management
- Microsoft PowerPoint
- Multi-Task Management
- Problem-solving abilities
- Payment Processing
- Filing
- Microsoft Outlook
- Computer Proficiency
Languages
English
Professional
Spanish
Professional
Timeline
Carrier Service Coordinator
Total Quality Logistics Inc.
09.2023 - Current
Sales Floor Associate
AutoZone
05.2023 - 08.2023
Manager
Golden Chick
11.2022 - 04.2023
Customer Service Representative
Focus foods
11.2020 - 10.2022
General Science
Baton Rouge Community College
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