Evelyn Martinez
Culpeper,VA
Summary
Dynamic professional eager to contribute to team success through innovative thinking, attention to detail and customer success. Motivated to learn, educate, inspire, and contribute to the growth of others.
Overview
21
21
years of professional experience
Work History
Executive Vice-Chairman, Board of Director
Harbes Family Farm
01.2015 - Current
- Provided recommendations on group's effectiveness, actions and future plans
- Presided over quarterly meetings of company board of directors as needed
- Managed and planned social activities to encourage program engagement, including annual board of director retreat activities
- Assisted Chairman in identifying and recruiting other board members, successfully recruiting 4 board members
- Sourced and implemented 'Directorpoint' software to create and update mission and vision statements
- Manage daily administrative operations, including creating and dispersing meeting agendas and minutes.
Middle & High School Physical Education Teacher
Culpeper Christian School
08.2019 - 06.2020
- Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas for approximately 100 students
- Planned and supervised class projects, field trips and visits by guest speakers
- Assigned daily lesson plans designed to motivate students and allow for creativity
- Completed in-service and additional training to maintain professional growth.
Customer Service/ Call Center Manager
Harbes Family Farm & Vineyard
06.2019 - 01.2020
- Sourced call-center service software that received 30K calls in two months
- Created phone tree process and greetings for 5 departments to appropriate guide customers with current information
- Answered questions about store policies and concerns to support positive customer experiences
- Hired, trained, and supervised team member, and fostered collaborative work arrangement to deliver exceptional service
- Recommended services to customers, thoroughly explaining details.
Tasting Room Associate
Prince Michel Vineyard & Winery
12.2015 - 05.2017
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism
- Maintained tasting room retail area, including creating and replenishing displays
- Increased sales and wine club members by presenting product and program benefits, earning top sale and top wine-club sales.
Festival Manager
Harbes Family Farm
06.2014 - 11.2015
- Established and optimized schedules to keep coverage and service in line with anticipated demands
- Recruited and retained talent for all staffed positions
- Improved operations and trained employees to anticipate needs and meet customer needs and resolve issues
- Monitored areas for security issues and safety hazards
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Implemented marketing initiatives, including website accuracy, listings, signage and promotion through media resources.
Zumba Fitness Instructor
Powell Wellness Center
12.2009 - 12.2013
- Choreographed class routines and paired with upbeat music selections resulting in popular group fitness classes, steadily averaging highest-attendance classes (
- Cultivated positive relationships with participants by authentic connection, friendliness and inclusive environment
- Participated in relevant company training and certifications
Middle & High School Teacher
Manassas Park City Schools
08.2003 - 06.2006
- Stocked, maintained and provided oversight and instruction for two classrooms, including 9 kitchens to teach life skills and cooking to students
- Prepared daily lesson plans for activities
- Leveraged diverse learning strategies to prepare students for higher-level education requirements
- Instructed hundreds of students through lectures, discussions, group activities and demonstrations.
Education
Associate of Science - Family And Community Services
Messiah College
Grantham, PA05.2003
Skills
- Excellent interpersonal skills
- Empathetic
- Multi-tasking
- Teamwork/ Collaboration
- Tech-savvy
- Dedication to excellence and improvement
- Leadership
- Quick learner
- Innovative
- Researcher
- Problem-solver
- Communication skills
- Relationship development
Recognition
- Suma Cum Laude Graduate (Messiah, 2003)
- Top Sales (Prince Michel Vineyard, 2017)
Timeline
Middle & High School Physical Education Teacher
Culpeper Christian School
08.2019 - 06.2020
Customer Service/ Call Center Manager
Harbes Family Farm & Vineyard
06.2019 - 01.2020
Tasting Room Associate
Prince Michel Vineyard & Winery
12.2015 - 05.2017
Executive Vice-Chairman, Board of Director
Harbes Family Farm
01.2015 - Current
Festival Manager
Harbes Family Farm
06.2014 - 11.2015
Zumba Fitness Instructor
Powell Wellness Center
12.2009 - 12.2013
Middle & High School Teacher
Manassas Park City Schools
08.2003 - 06.2006
Associate of Science - Family And Community Services
Messiah College
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