Summary
Overview
Work History
Education
Skills
Recognition
Timeline
Receptionist
Evelyn  Martinez

Evelyn Martinez

Culpeper,VA

Summary

Dynamic professional eager to contribute to team success through innovative thinking, attention to detail and customer success. Motivated to learn, educate, inspire, and contribute to the growth of others.

Overview

21
21
years of professional experience

Work History

Executive Vice-Chairman, Board of Director

Harbes Family Farm
2015.01 - Current
  • Provided recommendations on group's effectiveness, actions and future plans
  • Presided over quarterly meetings of company board of directors as needed
  • Managed and planned social activities to encourage program engagement, including annual board of director retreat activities
  • Assisted Chairman in identifying and recruiting other board members, successfully recruiting 4 board members
  • Sourced and implemented 'Directorpoint' software to create and update mission and vision statements
  • Manage daily administrative operations, including creating and dispersing meeting agendas and minutes.

Middle & High School Physical Education Teacher

Culpeper Christian School
2019.08 - 2020.06
  • Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas for approximately 100 students
  • Planned and supervised class projects, field trips and visits by guest speakers
  • Assigned daily lesson plans designed to motivate students and allow for creativity
  • Completed in-service and additional training to maintain professional growth.

Customer Service/ Call Center Manager

Harbes Family Farm & Vineyard
2019.06 - 2020.01
  • Sourced call-center service software that received 30K calls in two months
  • Created phone tree process and greetings for 5 departments to appropriate guide customers with current information
  • Answered questions about store policies and concerns to support positive customer experiences
  • Hired, trained, and supervised team member, and fostered collaborative work arrangement to deliver exceptional service
  • Recommended services to customers, thoroughly explaining details.

Tasting Room Associate

Prince Michel Vineyard & Winery
2015.12 - 2017.05
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism
  • Maintained tasting room retail area, including creating and replenishing displays
  • Increased sales and wine club members by presenting product and program benefits, earning top sale and top wine-club sales.

Festival Manager

Harbes Family Farm
2014.06 - 2015.11
  • Established and optimized schedules to keep coverage and service in line with anticipated demands
  • Recruited and retained talent for all staffed positions
  • Improved operations and trained employees to anticipate needs and meet customer needs and resolve issues
  • Monitored areas for security issues and safety hazards
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Implemented marketing initiatives, including website accuracy, listings, signage and promotion through media resources.

Zumba Fitness Instructor

Powell Wellness Center
2009.12 - 2013.12
  • Choreographed class routines and paired with upbeat music selections resulting in popular group fitness classes, steadily averaging highest-attendance classes (
  • Cultivated positive relationships with participants by authentic connection, friendliness and inclusive environment
  • Participated in relevant company training and certifications

Middle & High School Teacher

Manassas Park City Schools
2003.08 - 2006.06
  • Stocked, maintained and provided oversight and instruction for two classrooms, including 9 kitchens to teach life skills and cooking to students
  • Prepared daily lesson plans for activities
  • Leveraged diverse learning strategies to prepare students for higher-level education requirements
  • Instructed hundreds of students through lectures, discussions, group activities and demonstrations.

Education

Associate of Science - Family And Community Services

Messiah College
Grantham, PA
05.2003

Skills

  • Excellent interpersonal skills
  • Empathetic
  • Multi-tasking
  • Teamwork/ Collaboration
  • Tech-savvy
  • Dedication to excellence and improvement
  • Leadership
  • Quick learner
  • Innovative
  • Researcher
  • Problem-solver
  • Communication skills
  • Relationship development

Recognition

  • Suma Cum Laude Graduate (Messiah, 2003)
  • Top Sales (Prince Michel Vineyard, 2017)

Timeline

Middle & High School Physical Education Teacher

Culpeper Christian School
2019.08 - 2020.06

Customer Service/ Call Center Manager

Harbes Family Farm & Vineyard
2019.06 - 2020.01

Tasting Room Associate

Prince Michel Vineyard & Winery
2015.12 - 2017.05

Executive Vice-Chairman, Board of Director

Harbes Family Farm
2015.01 - Current

Festival Manager

Harbes Family Farm
2014.06 - 2015.11

Zumba Fitness Instructor

Powell Wellness Center
2009.12 - 2013.12

Middle & High School Teacher

Manassas Park City Schools
2003.08 - 2006.06

Associate of Science - Family And Community Services

Messiah College
Evelyn Martinez