Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Martinez

Allentown,PA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems, paired with outstanding active listening and multitasking abilities. Dynamic professional with extensive experience in customer service and logistics, notably at UPS. Proven ability to enhance client relations and resolve issues efficiently. Skilled in trailer maneuvering and proficient in Microsoft applications. Bilingual in English and Spanish, I excel in communication and creative problem-solving to drive operational success.

Overview

9
9
years of professional experience

Work History

Yard Jockey

Lazer Spot
Allentown, PA
07.2022 - Current
  • Organized and rearranged trailers in designated areas according to customer requirements.
  • Executed dock operations by switching trailers and equipment to and from docks.
  • Coordinated with other drivers to prevent traffic congestion in the yard area.
  • Performed daily pre-trip inspections on spotter truck prior to operation.

Yard Spotter

UPS
Allentown, PA
11.2021 - 06.2022
  • Moved trailers, containers, and chassis around the yard by operating a spotter truck.
  • Assisted with loading and unloading trucks and railcars when needed.

Patient Account Representative

Good Shepherd Rehabilitation Hospital
Allentown, PA
10.2018 - 11.2021
  • Provided customer service to patients regarding billing inquiries and account information.
  • Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
  • Maintained detailed notes on all patient interactions for future reference purposes.
  • Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
  • Processed payments from patients and maintained accurate records of all transactions.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.

Customer Service Representative

SYKES Allentown
Allentown, PA
10.2016 - 03.2018
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
  • Answered an average of 110 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.

Cashier Customer Service

CTown Supermarkets
Bethlehem, PA
04.2016 - 10.2016
  • Operated a cash register for cash, check and credit card transactions with 99% accuracy.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Directed calls to appropriate individuals and departments.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Worked extra shifts during busy periods to maintain service.
  • Resolved service issues in timely manner.
  • Responded to customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

William Allen High School
Allentown, PA
2011

Skills

  • Customer service
  • Strong client relations
  • Quick learner
  • Credit card processing
  • Medical terminology knowledge
  • Exceptional communication skills
  • Creative problem solver
  • Bilingual (English/Spanish)
  • Proficient in Microsoft
  • Trailer maneuvering
  • Commercial driving license

Timeline

Yard Jockey

Lazer Spot
07.2022 - Current

Yard Spotter

UPS
11.2021 - 06.2022

Patient Account Representative

Good Shepherd Rehabilitation Hospital
10.2018 - 11.2021

Customer Service Representative

SYKES Allentown
10.2016 - 03.2018

Cashier Customer Service

CTown Supermarkets
04.2016 - 10.2016

High School Diploma -

William Allen High School

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