Summary
Overview
Work History
Skills
LANGUAGES
Timeline
Generic

Evelyn Martinez

Indio,CA

Summary

Dynamic leader with proven customer service excellence and team leadership at Eureka, adept in time management and verbal communication. Excelled in enhancing team productivity and performance, significantly improving customer satisfaction. Expert in relationship building and complex problem-solving, consistently delivering exceptional results.

Overview

8
8
years of professional experience

Work History

Manager

Eureka
06.2023 - Current
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Monitored team productivity and performance to support goals.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Coached and motivated team, driving sales and delivering exceptional customer service.

Bartender/ Server

Eureka
02.2021 - Current
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously, while maintaining a professional demeanor.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Provided friendly customer service by greeting customers as they arrived at the bar, and making recommendations based on their preferences.
  • Performed all cleaning duties before, during, and after the shift, including sanitizing bar surfaces.
  • Utilized problem-solving skills to resolve customer complaints in a courteous manner.

Teacher

Discovery of Learning
08.2020 - 02.2021
  • Managed student behavioral issues to optimize classroom learning environment.
  • Motivated and engaged students, developing skills and knowledge for academic foundation.
  • Developed strategies to effectively manage classroom behavior, promote a positive learning environment and ensure student safety.
  • Evaluated student academic growth, recording and preparing progress reports for parents or guardians.
  • Organized and used variety of teaching techniques, maximizing individual and group learning.

Children’s Recreational Leader

Desert Recreational Center
08.2017 - 02.2020
  • Incorporated diversity into programming by recognizing different cultures and backgrounds.
  • Assisted in developing policies and procedures for program operations.
  • Monitored participant behavior and provided positive reinforcement when needed.
  • Communicated effectively with parents and guardians regarding their child’s progress and behavior in the program.
  • Collaborated with colleagues to plan effective programming initiatives.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Verbal and written communication
  • Relationship building
  • Complex Problem-solving

LANGUAGES

Spanish

Timeline

Manager

Eureka
06.2023 - Current

Bartender/ Server

Eureka
02.2021 - Current

Teacher

Discovery of Learning
08.2020 - 02.2021

Children’s Recreational Leader

Desert Recreational Center
08.2017 - 02.2020

Similar Profiles

CREATE PROFILE
Evelyn Martinez