Evelyn Masso
San Antonio,TX
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR
State Farm
02.2025 - 04.2025
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
CSR
La Familia Auto Insurance
02.2024 - 02.2025
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Upsold products to policyholders and potential new clients.
- Collaborated with underwriters to obtain quotes and negotiate terms of policies.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
- Achieved repeat business and referrals through personalized services.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
CSR
Amco Inc.
08.2023 - 02.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Manager
Taco Cabana
12.2022 - 02.2024
- Running the store, from kitchen, line, drive thru and paperwork, been working for taco cabana aprox 2 years, and in food industry 4 years
- I have good kitchen skills and love working with food it would be a great experience working for this new company
Kitchen Manager
Corralito Steak House
01.2022 - 12.2022
- I was manger only in kitchen area, I was responsible for all plates, training and cooking myself, I would also be responsible for cooking events preparing tons of food in limited time for hundreds of people
Education
High School Diploma -
Burges High School
El paso, Texas06.2023
Skills
- Call center experience
- Complaint handling
- Product sales
- Customer service
- Multi-task management
- Insurance sales
- Licensed insurance agent
Certification
- Limited Lines License
- Property & Casualty License
- TABC
- Food Handler
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
Currently studying to achieve Life & Health License
Timeline
CSR
State Farm
02.2025 - 04.2025
CSR
La Familia Auto Insurance
02.2024 - 02.2025
CSR
Amco Inc.
08.2023 - 02.2024
Manager
Taco Cabana
12.2022 - 02.2024
Kitchen Manager
Corralito Steak House
01.2022 - 12.2022
High School Diploma -
Burges High School
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