Evelyn McDowell
CHARLOTTE,NC
Summary
Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Oncology Unit Secretary
Advocate Health Care
1000 Blythe Blvd Charlotte, NC 28203
11.2024 - Current
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Processed lab paperwork and requests according to physicians' orders.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
CNA Unit Secretary
Atrium Health Sardis Oaks
5151 Sardis Rd, Charlotte, NC 28270
08.2022 - 11.2024
- Employed infection control protocols to maintain sterile environment.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Operated electronic health records system to update patient information accurately.
- Monitored vital signs and reported significant changes to nursing staff.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Customer Resource Specialist 2
Republic Services
10815 David Taylor Dr #400 Charlotte, NC 28262
03.2019 - 06.2022
- Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
- Conducted account reconciliations for identifying discrepancies and maintaining accurate financial records.
- Generated monthly billing statements with detailed account information to maintain transparency for clients.
- Analyzed contract proposals for improved outcomes by collaborating with cross-functional teams.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Performed thorough analyses of existing agreements, recommending modifications or termination when appropriate based on cost-benefit considerations.
Patient Access Coordinator
Atrium Health
11302 Hawthorne Dr #400, Mint Hill, NC 28227
06.2016 - 03.2019
- Facilitated patient intake and discharge procedures, enhancing overall patient flow and satisfaction.
- Collaborated with medical staff to coordinate patient referrals and follow-up appointments, improving continuity of care.
- Utilized insurance verification tools to confirm patient coverage, reducing claim denials and financial discrepancies.
- Conducted eligibility verification for healthcare services, ensuring patients received appropriate care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Master of Science - Health Administration
Western Governors University
Salt Lake City, UT07-2025
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT01-2025
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Workflow management
- Contract negotiation
- Verbal and written communication
- Deadline oriented
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Oncology Unit Secretary
Advocate Health Care
11.2024 - Current
CNA Unit Secretary
Atrium Health Sardis Oaks
08.2022 - 11.2024
Customer Resource Specialist 2
Republic Services
03.2019 - 06.2022
Patient Access Coordinator
Atrium Health
06.2016 - 03.2019
Master of Science - Health Administration
Western Governors University
Bachelor of Science - Health Administration
Western Governors University