Summary
Overview
Work History
Education
Skills
Section name
Timeline
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EVELYN M CLEVELAND

EVELYN M CLEVELAND

Columbus

Summary

Orthodontic professional with solid experience in patient coordination and office management. Skilled in scheduling, patient communication, and treatment planning. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Known for reliability, organizational skills, and excellent interpersonal abilities.

Overview

23
23
years of professional experience

Work History

Orthodontic Coordinator

Worthington Pediatric Dentistry
01.2021 - Current
  • Coordinated patient scheduling and treatment plans to enhance clinic efficiency.
  • Assisted in managing orthodontic records and documentation for accurate patient tracking.
  • Communicated effectively with patients regarding treatment options and follow-up care.
  • Implemented patient reminders and follow-ups to improve appointment attendance rates.
  • Created a welcoming and professional office environment by maintaining cleanliness, organization, and an efficient workflow for staff members and patients alike.
  • Optimized financial arrangements for patients by negotiating flexible payment plans that met their budget needs while ensuring timely collection of fees owed to the practice.
  • Scheduled and confirmed patient appointments.

Medical Receptionist

OSUP
11.2018 - 12.2020
  • Greet and register patients collecting personal and insurance information using Epic system.
  • Scheduled and confirmed patient appointments for follow up, surgical or Cosmetic visits.
  • Collect copays, self pay or payment for Cosmetic procedures not covered under insurance.
  • Informed patients of financial responsibilities prior to rendering services.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Patient Services Associate

Multi Specialty OSUP
10.2007 - 11.2018
  • Greet and register patients collecting personal and insurance information using Epic system For 40+ physicians including 9 specialties.
  • Ensure all new patient paperwork and screening forms were completed prior to rooming.
  • Educated patients and families on preps for procedures, which included endoscopy, cardiac catheterizations and nuclear medicine procedures.
  • Coordinated patient scheduling to enhance clinic efficiency and reduce wait times.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Checked daily doctor schedules and verified insurance.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.

Senior Patient Coordinator

Kings Medical Imaging
04.2002 - 09.2007
  • Screened patients, scheduled exams, MRI, CT and X ray procedures using RIS system.
  • Initiate authorizations if required.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Provided backup assistance for 2 other diagnostic centers when needed.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Trained and supervised front office staff.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Communicated with patients with compassion while keeping medical information private.

Education

High School Diploma -

John Glenn High School
New Concord, OH

Skills

  • Insurance verification
  • Patient scheduling
  • Payment processing
  • HIPAA compliance
  • Dental software proficiency
  • Telephone etiquette
  • Records management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Referral verification
  • Orthodontic contracts

Section name

  • Hey Tonya!
  • You can make any corrections to make it look good!
  • Thank you so much!
  • I made a change to my references on the back at the bottom.
  • I added my orthodontist as a reference, Dr. Chien
  • Let me know if you have any questions!

Timeline

Orthodontic Coordinator

Worthington Pediatric Dentistry
01.2021 - Current

Medical Receptionist

OSUP
11.2018 - 12.2020

Patient Services Associate

Multi Specialty OSUP
10.2007 - 11.2018

Senior Patient Coordinator

Kings Medical Imaging
04.2002 - 09.2007

High School Diploma -

John Glenn High School

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