Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Melendez

Los Banos,CA

Summary

Highly competent Customer Fulfillment Associate with noteworthy experience in order fulfillment, inventory management, and customer service. Possess strong leadership abilities and effective communication skills that ensure smooth operations within fast-paced environments. Demonstrated ability to effectively manage tasks, solve problems proactively, and contribute positively to team performance. Made significant improvements in previous roles by optimizing work processes for better productivity and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Fulfillment Associate

Amazon
Tracy, CA
10.2022 - Current
  • Organized and maintained product inventory in the warehouse.
  • Processed orders accurately and efficiently using a computer system.
  • Achieved accurate sorting of items according to shipment requirements.
  • Ensured correct and standardized packaging of customer shipments
  • Maximized department productivity by quickly resolving any equipment blockages.
  • Maintained efficient order fulfillment process to guarantee timely deliveries
  • Supporting team members in problem-solving
  • Ensured that newly hired associates received comprehensive training in their designated departments following established Amazon guidelines.

Barista Trainer

Starbucks
Los Banos, CA
05.2021 - 10.2022
  • Created a welcoming atmosphere for arriving customers.
  • Dedicated to delivering flawless customer orders in a timely manner by working diligently with attention to detail.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Ensured store readiness at opening by stocking inventory for the shift ahead
  • Ensured adherence to established sanitation standards in all areas of the store

Shift Leader

Sun Basket
Morgan Hill, CA
02.2020 - 04.2021
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Maintained quality control by confirming the accuracy of all order details such as expiry dates, weight measurements, and allergy information.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Ensured proper documentation of all items utilized each day in the company's data system.

Crew Trainer

McDonald's
Hollister, CA
10.2017 - 12.2019
  • Ensured positive interactions with every customer by greeting them kindly and with a smile
  • Provided professional resolution to customer concerns
  • Managed cash register transactions
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Ensured accurate tracking of inventory on a weekly basis

Education

San Benito High School
Hollister, CA
06-2019

Developmental Psychology

Modesto Junior College
Modesto, CA

Skills

  • Quality Control
  • Product Knowledge
  • Product Inspections
  • Product Packaging
  • Data Entry
  • Active Listening
  • Equipment Maintenance
  • Task Prioritization
  • Time Management
  • Self Motivation
  • Team Coordination
  • Adaptability and Flexibility
  • Problem-Solving
  • Customer Service
  • Shipment Processing

Languages

Spanish
Native/ Bilingual

Timeline

Customer Fulfillment Associate

Amazon
10.2022 - Current

Barista Trainer

Starbucks
05.2021 - 10.2022

Shift Leader

Sun Basket
02.2020 - 04.2021

Crew Trainer

McDonald's
10.2017 - 12.2019

San Benito High School

Developmental Psychology

Modesto Junior College

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Evelyn Melendez