Evelyn Miramontes
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MedImpact
11.2024 - 03.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Learned and utilized customer service software to track interactions.
- Supported team in maintaining high standards of customer satisfaction.
- Adapted quickly to new procedures and company policies.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Federal Maximus
06.2021 - 09.2024
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Warehouse Packer
Macys Logistics
03.2021 - 06.2021
- Coordinated workshops and training sessions for parents on advocacy strategies.
- Maintained up-to-date knowledge of local, state, and federal disability laws and resources.
- Fostered relationships with schools to facilitate effective communication regarding student progress.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Maintained accurate inventory records using warehouse management system.
- Conducted quality checks on incoming and outgoing materials to ensure compliance.
- Collaborated with team members to optimize packing processes for efficiency.
- Implemented safety protocols, reducing workplace accidents and promoting a safe environment.
- Consistently lifted materials weighing as much as Number pounds.
Family Support Specialist
Raising Special Kids
10.2020 - 02.2021
- Provided guidance and resources to families navigating special education services.
- Assisted in developing individualized support plans for children with special needs.
- Collaborated with community organizations to enhance service delivery and outreach efforts.
- Conducted assessments to identify family needs and appropriate interventions.
- Supported families in accessing financial assistance programs and services.
- Enhanced family well-being by providing comprehensive support services and resources.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
Cashier
Sam’s Convenience Store
02.2019 - 09.2020
- Implemented customer feedback systems to drive continuous improvement initiatives.
- Analyzed service metrics, identifying trends for targeted operational enhancements.
- Established performance benchmarks, fostering accountability within the team.
- Streamlined communication processes, improving information flow between departments.
Walmart
Customer Service Manager
02.2015 - 12.2018
- Developed training programs to improve staff performance and service quality.
- Led customer service team, enhancing response times and resolution efficiency.
- Coordinated cross-departmental collaborations to address complex customer issues effectively.
- Mentored junior staff, promoting professional growth and skill development.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Cashier
Blue Beacon
03.2012 - 01.2015
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Processed cash and card transactions efficiently, ensuring accuracy in register operations.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Collaborated with team members to streamline checkout processes and reduce wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Trevor G Browne High School
05.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Bilingual Spanish and English
Timeline
Customer Service Representative
MedImpact
11.2024 - 03.2025
Customer Service Representative
Federal Maximus
06.2021 - 09.2024
Warehouse Packer
Macys Logistics
03.2021 - 06.2021
Family Support Specialist
Raising Special Kids
10.2020 - 02.2021
Cashier
Sam’s Convenience Store
02.2019 - 09.2020
Walmart
Customer Service Manager
02.2015 - 12.2018
Cashier
Blue Beacon
03.2012 - 01.2015
High School Diploma -
Trevor G Browne High School