EVELYN MONCIVAIS
Plano,TX
Summary
Loss Mitigation Specialist proficient in advising borrowers during foreclosure risk. Astute and insightful with effective communication and skill for advising customers in loss mitigation solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Loss Mitigation Representative
CCM Finance
05.2021 - Current
- Provided hands-on leadership training/mentoring ensuring accuracy in day-to-day operations to current and new employees
- Helped curate training modules for new hire orientation
- Managed and overlooked the offshore team
- Delegated daily tasks and maintained individual queues
- Facilitated and planned management meetings while articulating and explaining strategic goals to staff
- Ensured departmental success by conducting staff coaching for QA and overall performance stats
- Composed and managed insight on procedures for new departmental software development
- Reviewed accounts for charge off eligibility and accuracy
- Excelled in customer service resulting in high volume customer retention by providing customer resolutions as appointed point of contact for escalations
- Reached out to borrowers to discuss current status and loan workout options.
- Assessed clients' financial data to determine loan suitability.
- Reviews accounts for repossession eligibility and accuracy
- Entry-level skip tracing
- Executed loss mitigation calls
- Maintained payment processing
Clerical Office Assistant
Anteks Home Furnishings
08.2018 - 02.2020
- Utilized Counterpoint POS for customer data entry, order entry, and order invoicing
- Facilitated order fulfillment by ensuring accuracy in orders and shipping
- Assisted in quality control for natural and products for the department
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Student Assistant
Texas Woman's University - Office Of Diversity
08.2015 - 05.2018
- Acted as the first point of contact for students, faculty, parents, and other visitors to the office, providing general event/program information and/or contacts
- Assisted in event planning and execution across the department
- Utilized Microsoft Office (Word, Excel, PowerPoint, Publisher) to create and/or use documents for office staff to utilize at various events
- Helped maintain the organization and filing of the office, as well as, for individual staff members of the office
Intern
Jiv Daya Foundation
07.2016 - 08.2016
- Organized and labeled inventory by entering inventory data onto Microsoft Office (Word, Excel)
- Downloaded software onto Kindle electronics (previously mentioned inventory) for the use of elementary school students
- Researched age-appropriate electronic books for elementary school students.
Education
Bachelor of Science - Business Administration
Texas Woman's University
Denton, TX05.2018
coursework: Business management, human behavior in business administration, business analysis, business communication, management information systems, operations management, training and development, business law and ethics, business finance, human resource management, business policy, microeconomics, macroeconomics, statistics, accounting, marketing, consumer behavior, and diversity in organizations -
Skills
- Excellent written and verbal communication skills
- Empathic listener
- Strong problem-solving and analytical skills
- Skilled at evaluating options and generating solutions
- Troubleshooting equipment or situations
- Data Management
- Compiling data and facts
- Record keeping
- Updating information and records
- Experienced in multicultural inclusion and cultural sensitivity
- File Coordination
- Research Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CNP - Certified Notary Public, Texas, valid until 2026.
Timeline
Senior Loss Mitigation Representative
CCM Finance
05.2021 - Current
Clerical Office Assistant
Anteks Home Furnishings
08.2018 - 02.2020
Intern
Jiv Daya Foundation
07.2016 - 08.2016
Student Assistant
Texas Woman's University - Office Of Diversity
08.2015 - 05.2018
Bachelor of Science - Business Administration
Texas Woman's University
coursework: Business management, human behavior in business administration, business analysis, business communication, management information systems, operations management, training and development, business law and ethics, business finance, human resource management, business policy, microeconomics, macroeconomics, statistics, accounting, marketing, consumer behavior, and diversity in organizations -
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