EVELYN MORA
Wildomar,CA
Summary
Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Conflict resolution Self-motivated Team leadership Fluent in spanish Conflict resolution
Multilingual Appointment Coordinator with fluency. Driven and ambitious with a clear and professional phone voice. Talented at scheduling appointments effectively and coordinating schedules. Proficient in making phone calls to secure appointments for potential customers.
Overview
14
14
years of professional experience
Work History
Appointment Coordinator
Rancho Family Medical Group
Temecula, California
05.2023 - Current
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Monitored no-show rates and took appropriate action when needed.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Provided information to patients on available appointment times and clinic policies.
- Maintained up-to-date records of patient appointments in the electronic medical system.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
Cashier
The Home Depot
Lake Elsinore, CA
02.2015 - Current
- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors
- Supported all customer needs with attentiveness and skilled assistance
- Cleaning the work space
- Communicating clearly with the management
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Processed credit cards, checks, gift cards and coupons
- Engaged customers warmly and provided immediate and dedicated assistance
- Maintaining clean and tidy checkout areas
- Performed a high-quality service, in coordination with the whole team
- Give excellent customer service to all customers entering the store
- I went to HDU so I can become a department supervisor in the store.
Warehouse Associate
Home Depot Perris Distribution Center
Perris, CA
07.2019 - 12.2022
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor
- Examined incoming materials and products to assess quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Head Cashier
The Home Depot
Lake Elsinore, CA
08.2015 - 08.2019
- Kept check-out lanes clean, neat and well-stocked to project professional appeal to customers
- Increased accuracy and efficiency by applying knowledge of product SKUs and item codes while scanning purchases
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice
- Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues
- Reduced errors by reconciling cash drawer before and after each shift
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
- Accepted merchandise returns
- Contributed to loss prevention efforts by observing customer behavior and reporting signs of theft
- Greeted customers promptly and responded to questions
- Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays
- Counted and balanced cashier drawers.
Customer Service
The Home Depot
Lake Elsinore, CA
08.2018 - 07.2019
- Checking customer's balance
- Providing solutions and recommendations for the problems experienced by customers
- Politely assisting customers in person or via telephone
- Following the customer's needs
- Providing information about products
- Ordering goods from websites
- Sending reports to the manager to improve the service quality.
Babysitter
Self-employeed
Wildomar, CA
01.2011 - 01.2013
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Administered medications by following strict instructions from parents.
- Provided developmentally appropriate activities for children.
- Monitored children's play activities to verify safety.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA01.2000
Skills
- Conflict resolution
- Self-motivated
- Team leadership
- Fluent in Spanish
- Workflow Management
- Appointment Setting
- Professional telephone demeanor
- Excellent phone etiquette
- Appointment Scheduling
- Strong Work Ethic
Timeline
Appointment Coordinator
Rancho Family Medical Group
05.2023 - Current
Warehouse Associate
Home Depot Perris Distribution Center
07.2019 - 12.2022
Customer Service
The Home Depot
08.2018 - 07.2019
Head Cashier
The Home Depot
08.2015 - 08.2019
Cashier
The Home Depot
02.2015 - Current
Babysitter
Self-employeed
01.2011 - 01.2013
High School Diploma -
Castle Park High School
Similar Profiles
Amanda PerezAmanda Perez
Patient Access Representative at Rancho Family Medical GroupPatient Access Representative at Rancho Family Medical Group
Kara WillbanksKara Willbanks
Inpatient Medical Scribe/Hospital Operations at Rancho Family Medical GroupInpatient Medical Scribe/Hospital Operations at Rancho Family Medical Group
Kylie KnightKylie Knight
Medical Assistant at Rancho Family Medical GroupMedical Assistant at Rancho Family Medical Group