Evelyn Morrison
Southwick,MA
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
6
6
years of professional experience
Work History
Residential Counselor
Helix Human Services
08.2023 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Vendor Specialist
Wormtown Trading
04.2021 - Current
- Negotiated favorable contract terms with vendors, resulting in cost savings for the company.
- Developed and maintained detailed vendor profiles to track performance metrics and support informed decisionmaking.
- Managed a diverse portfolio of vendors, ensuring timely deliveries and accurate invoicing for all orders.
- Facilitated new vendor onboarding processes, providing necessary documentation and training resources for seamless integration into existing workflows.
- Selling specialized items for the well being of the community, holistic wellness, and beautification of the home.
Crew Member
Shelburne Falls Coffee Roasters
07.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Shift Leader
Dunkin Donuts & Baskin Robbins
09.2019 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Barista Duties / Cooking Duties
Third Key Holder
FYE
10.2018 - 09.2021
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
Artistic Associate
Kaman Art Shoppes
04.2019 - 09.2020
- Actively participated in industry conferences keeping abreast of latest trends within the field.
- Oversaw volunteer recruitment efforts to expand organizational capacity for events and program delivery support functions as needed.
- Cultivated a network of local artists contributing to an enriched collaborative environment.
- Provided constructive feedback during creative development processes leading to improved final products.
Education
Psychology
Holyoke Community College
Holyoke, MAHigh School Diploma -
Agawam High School
Agawam, MA09.2017
Skills
- De-escalation techniques
- Client advocacy
- Boundaries establishment
- Supply replenishment
- Safety Care Training
- CPR/First Aid Certifications
- Personable People Skills
- Daily Task Completion/Paperwork
- Client transportation
- Progress monitoring
- Multicultural sensitivity
- Residential care
- HIPAA protocols
Timeline
Residential Counselor
Helix Human Services
08.2023 - Current
Crew Member
Shelburne Falls Coffee Roasters
07.2022 - 05.2023
Vendor Specialist
Wormtown Trading
04.2021 - Current
Shift Leader
Dunkin Donuts & Baskin Robbins
09.2019 - 10.2021
Artistic Associate
Kaman Art Shoppes
04.2019 - 09.2020
Third Key Holder
FYE
10.2018 - 09.2021
Psychology
Holyoke Community College
High School Diploma -
Agawam High School
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