Summary
Overview
Work History
Education
Skills
Certification
Timeline
FedEx Ground- I recieved Bronze QR Points, for working above and beyond.
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Evelyn Moyer

Oklahoma City

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest engagement and boost repeat business through personalized service and menu expertise. Recognized for effective team collaboration and problem-solving, consistently achieving high customer satisfaction ratings in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

IHOP
09.2023 - 06.2025
  • Delivered exceptional customer service to enhance dining experience and foster repeat business.
  • Managed order processing and coordination between kitchen and front of house for efficient service.
  • Trained new staff on menu offerings, service protocols, and operational procedures to maintain consistency.
  • Assisted in maintaining cleanliness and organization of dining area to ensure a welcoming atmosphere.
  • Handled cash register operations, including accurate transactions and end-of-shift cash reconciliation.
  • Collaborated with team members to optimize workflow during peak hours for improved efficiency.
  • Resolved customer inquiries and complaints promptly to uphold high satisfaction standards.
  • Participated in team meetings to discuss service improvements and implement best practices for operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Package Handler

FedEx Ground
09.2017 - 12.2022
  • Sorted and organized packages by size and destination for streamlined processing.
  • Implemented process improvements that enhanced workflow efficiency within the warehouse.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
  • Maintained cleanliness and organization of work area to promote safety standards.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Server

The Rib Shack
08.2011 - 05.2015
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Personal Care Assistant

Gentiva Home Health Care
09.2010 - 07.2011
  • Provided compassionate personal care, ensuring comfort and dignity for clients.
  • Assisted with daily living activities, promoting independence and well-being.
  • Developed individualized care plans based on client needs and preferences.
  • Coordinated with healthcare professionals to implement effective treatment strategies.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.

Server

Ann's Chicken Fry House
01.2009 - 08.2010
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Guthrie High School
Guthrie, OK

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Hospitality service expertise
  • Menu memorization
  • Safe food handling
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Supply restocking
  • Food safety practices
  • Order accuracy
  • Table bussing
  • Suggestive selling
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Food station setup
  • Bill computation
  • Multitasking and organization
  • POS operation
  • Positive guest interactions
  • Server training
  • Problem-solving
  • Team leadership

Certification

  • Certified Certified Trainer, IHOP - 2025

Timeline

Server

IHOP
09.2023 - 06.2025

Package Handler

FedEx Ground
09.2017 - 12.2022

Server

The Rib Shack
08.2011 - 05.2015

Personal Care Assistant

Gentiva Home Health Care
09.2010 - 07.2011

Server

Ann's Chicken Fry House
01.2009 - 08.2010

Guthrie High School

FedEx Ground- I recieved Bronze QR Points, for working above and beyond.

While working at FedEx Ground I recieved the highest Award given. The Bronze QR Points for going above and beyond helping the load and unload sides as well as the IC line. 

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Evelyn Moyer