Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelyn Najera

Donna

Summary

Versatile and dynamic professional with a proven track record at Maximus, adept in customer relations and data entry. Excelled in roles requiring critical thinking and problem resolution, enhancing client satisfaction and team efficiency. Demonstrated exceptional call center experience and customer service skills, contributing to significant client retention and team development.

Overview

2025
2025
years of professional experience

Work History

CSR

Fred Loya Insurance Company

As a CSR/Licensed Insurance Agent my duties included assisting clients in person and over the phone. Many times needing to multitask between both in person and clients on the phone. I would create policies for each individual client insuring their needs where met and client had a full understanding of the insurance coverages they were purchasing. In addition to this, my duties included keeping inventory of the office and placing orders for any necessary items. Handling of the cash box, keeping accountability for all the payments collected in office, closing and handling deposits at the end of the night. Cleaning duties were also part of the job, and were equally distributed within myself and coworkers. As the years passed I began having more duties and responsibilities, including opening and closing procedures, de escalating clients, bringing back clients who had previously left the company, and marketing.

DP Research Specialist

Maximus
02.2023 - Current

My current duties for the past years have consisted of verifying information requested by multiple agencies, handling multiple data entry requests. Ensuring client’s application as handled with the proper care to avoid any potential problems with their cases. As well as working closing with teammates and supervisors to always be prepared to provide the clients with the best service we possibly can.

AS

Maximus
02.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Tech One

Maximus
09.2021 - 01.2022

As a Techone my duties generally included handling multiple data entry reports, At times handling a large quantity of task at a time and all whilst meeting deadline criteria’s and ensuring quality was always met. Always working closely with supervisors and teammates to ensure our team excelled in every aspect.

Education

PSJA North Highschool
Pharr, TX
05.2009

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Relationship building
  • Computer proficiency
  • Customer relations
  • Documentation
  • Payment processing
  • Data entry
  • Office equipment proficiency
  • Scheduling
  • Administrative support
  • Call management
  • Problem resolution
  • Dispute resolution
  • Product knowledge
  • Building rapport
  • Team development
  • Client relations
  • Staff training
  • Microsoft Excel
  • Quality control
  • Call center operations
  • Microsoft Office Suite
  • Product sales
  • De-escalation techniques
  • Customer education
  • Account updating
  • Paperwork processing
  • Appointment scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

DP Research Specialist

Maximus
02.2023 - Current

AS

Maximus
02.2022 - 02.2023

Tech One

Maximus
09.2021 - 01.2022

CSR

Fred Loya Insurance Company

PSJA North Highschool
Evelyn Najera