Evelyn Ochoa-Miller
District Heights,MD
Summary
Proactive Cashier Team Lead and Daycare Assistant with extensive experience in managing cash operations, ensuring accurate financial reporting, and maintaining a safe, clean environment for customers and children. Skilled in team leadership, customer service, and cash handling. Bringing strong problem-solving abilities and dedication to enhancing customer and child care experiences.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Cashier Team Lead
Cosmo Cafe
03.2016 - Current
- Performed store opening, and closing.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Daycare Assistant
ABC Daycare
04.2015 - 04.2016
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
Education
06.2013 - 05.2015
High School Diploma -
05.2010
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Cash Register Operation
- Punctual and Reliable
- Cash handling expertise
- Store Opening and Closing
- Cashier training
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier Team Lead - Cosmo Cafe
03.2016 - Current
Daycare Assistant - ABC Daycare
04.2015 - 04.2016
Northwestern High School - ,
06.2013 - 05.2015
Instituto Migueleno De Comercio - High School Diploma,