Evelyn Ornelas-Burgos

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Worked with our company Salesmen to receive orders and outside Sales Representatives to sell Sucker Rods and Accompanying Equipment.
• Liaison between the Company Man and our Supply Chain to ensure on time delivery of equipment. Attended lunch meeting with customers to build relationships.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Read Rig designs to place orders
• Worked with inventory using Open Invoice and QuickBooks. Handled inventory, billing and created invoices.
• Worked with team members and customers to bring past due accounts current.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

• Scheduled loads according to priority and available equipment.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Kept detailed and updated records of calls in physical and electronic databases.
• Monitored changes in delivery schedule and communicated changes to customers.
• Worked closely with transportation supervisor to dispatch and assign loads.
• Reviewed routes for daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Answered customer requests with information about product availability, shipping information and status updates.
• Supervised driver dispatching, route planning and vehicle tracking for over 100 drivers.
• Identified locations and needs of callers to accurately send assistance.
• Reported delays, accidents or other traffic and transportation situations.
• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
• Investigated and resolved customer and vendor issues to retain business.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
• Liaised with customers to provide logistics for drivers and coordinate delivery times.
• Trained employees in dispatching procedures to properly handle daily calls.
• Recorded results of service calls to create report summaries for senior management.

• Greeted customers and answered questions. Directed customers to appropriate personnel and locations.

• Maintained various calendars along with scheduling confirming appointments.

• Answered and directed incoming calls using multi-line telephone system.

• Updated and recorded customer and client information to maintain accounts.

• Processed payments and updated accounts to reflect balance changes.

• Delivered administrative support to team members by making copies and organizing and faxing documents.

• Sorted incoming mail and directed to correct personnel each day.

• Scheduled and confirmed appointments and meetings for management team.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

• Prepared reports and other correspondence in final formats.

• Reported suspicious individuals to supervisor.

• Supervised and maintained conference room scheduling while collaborating with meeting organizers and other companies to set up large scale meetings on logistics and facility tours.

• Served as company concierge to employees requiring assistance help with travel arrangements.

• Monitored reception area to provide consistently safe, hazard-free environment for customers.

• Protected clients' rights by maintaining confidentiality of personal and financial information.

• Maintained purchase requisitions using Oracle and I-Procurement.

• Created and gave safety presentations to visitors and staff.

• Worked with various vendors including coffee and uniforms services and coordinated catering for events.

• Processed time sheets for shop employees.

• Created work instructions for shop employees to use when working on rigs.

• Created inventory reports.

• Greeted customers and answered questions. Directed customers to appropriate personnel and locations.

• Maintained various calendars along with scheduling confirming appointments.

• Answered and directed incoming calls using multi-line telephone system.

• Updated and recorded customer and client information to maintain accounts.

• Processed payments and updated accounts to reflect balance changes.

• Delivered administrative support to team members by making copies and organizing and faxing documents.

• Sorted incoming mail and directed to correct personnel each day.

• Scheduled and confirmed appointments and meetings for management team.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

• Prepared reports and other correspondence in final formats.

• Reported suspicious individuals to supervisor.

• Supervised and maintained conference room scheduling while collaborating with meeting organizers and other companies to set up large scale meetings on logistics and facility tours.

• Served as company concierge to employees requiring assistance help with travel arrangements.

• Monitored reception area to provide consistently safe, hazard-free environment for customers.

• Protected clients' rights by maintaining confidentiality of personal and financial information.

• Maintained purchase requisitions using Oracle and I-Procurement.

• Created and gave safety presentations to visitors and staff.

• Worked with various vendors including coffee and uniforms services and coordinated catering for events.

• Processed time sheets for shop employees.

• Created work instructions for shop employees to use when working on rigs.

• Created inventory reports.

• Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
• Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
• Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
• Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.

• Shipbuilding duty, including operating forklifts. Supervision of civilian shipyard workers aboard the USS IWO JIMA.

• Answered phones, maintained various records, performed inventory of ordnance, participated in scheduling of ordnance deliver also wrote computer program to track expired government driver licenses

. • Provided departmental training for 15 sailors, stood duty on security watches, assisted in the movement of ammunition and dispatched/received vehicles to load ordnance. • Prepare and stow equipment for ship deployments.

• Maintain flares for safety of ship and to alert of man overboard.

• Obtained a military elevator license.

• Experience driving a forklift and a 5-ton truck. Also familiar with air brakes and left-hand standard.

• General military clearance (inactive).

• Collaborated with human and social service agencies to generate referrals to facilitate services.

• Participated in the planning of transitioning severely schizophrenic patients from a hospital setting to living independently.

• Training patients to be self-reliant by teaching personal hygiene, social skills and money management.

• Administered medication and escorted patients to doctor appointments.