Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EVELYN ORTEGA RIVEROL

Miami,Florida

Summary

Customer-oriented General Manager with 10 years of experience in different areas, focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Driver

Uber
04.2023 - Current
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

General Manager

JVN EXPRESS INC
11.2015 - 04.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.

ADMINISTRATOR

BEST THERAPY CENTER INC
07.2005 - 09.2015
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Entered and maintained departmental records in company database.
  • Keep HIPPA and OSHA complains polices and procedures updated and inspected.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Associate of Science - Civil Engineering

ISPJAE
LA HAVANA, CUBA
07.1993

Skills

  • Total Quality Management
  • Sales Team Development
  • Verbal and Written Communication
  • Project Planning
  • Risk Management
  • Human Resources Leadership
  • Data Review
  • Communication Skills
  • Customer Experience
  • Interpersonal Skills
  • Problem Resolution
  • Facility Management
  • Safety Protocols

Languages

Spanish
Native or Bilingual

Timeline

Driver

Uber
04.2023 - Current

General Manager

JVN EXPRESS INC
11.2015 - 04.2023

ADMINISTRATOR

BEST THERAPY CENTER INC
07.2005 - 09.2015

Associate of Science - Civil Engineering

ISPJAE
EVELYN ORTEGA RIVEROL