Evelyn Ortiz

*Provide excellent customer service.

*Ensure employees provide highest standards of customer satisfaction and quality service at all times.

*Tracking all customers to ensure prompt response time and monitoring follow up is being taken care of.

*Responsible for the operation of the entire BDC department.

*Drive traffic for the sales department by setting appointments.

*Maintains communication with customers to ensure satisfaction.

*Respond to Internet lead promptly which include emailing, texting and calling regarding the inquiry they sent in.

*Follow up with previous customers and see if they're ready to upgrade their vehicle.

*Responsible for generating sales appointments with customers from incoming Internet leads.

*Assisting with other various tasks at the dealership.

*Logging customers details and comments in the CRM.

*Ensuring potential customers are aware of any promotions.