Evelyn Ortiz
Silver Spring,MD
Summary
Proven leader in clinical operations management, adept at optimizing workflows and enhancing patient care at Dental Center Of Aspen Hill. Excelled in staff supervision, fostering team collaboration, and implementing HIPAA compliance protocols. Demonstrated success in improving efficiency and maintaining rigorous healthcare standards, showcasing exceptional problem-solving and vendor relationship management skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Clinical Office Manager
Dental Center Of Aspen Hill
08.2022 - Current
- Managed expense reports accurately and promptly submitted reimbursements requests to ensure timely compensation for staff-related expenses.
- Enhanced office productivity by overseeing daily operations, managing staff schedules, and allocating resources effectively.
- Facilitated cross-functional collaboration within the clinic to promote teamwork amongst various departments leading to better patient experiences on all levels of care delivery.
- Maintained a safe and compliant work environment by diligently enforcing workplace safety regulations, hygiene protocols, and infection control measures.
- Improved communication between medical providers and patients by creating an organized system for message relay and followup.
- Organized community outreach events promoting preventative healthcare measures which boosted local awareness about the importance of routine check-ups at our facility.
- Conducted regular performance evaluations for clinical staff members, providing constructive feedback and setting goals for continuous improvement in their roles.
- Implemented strict protocols for maintaining patient confidentiality and complying with HIPAA regulations, protecting sensitive information from potential breaches.
- Oversaw staff recruitment process, ensuring the hiring of highly qualified candidates who contributed significantly to the practice''s growth and success.
- Led regular staff meetings to address concerns, share updates on office policies or procedures, and encourage open communication among team members.
- Optimized office workflow by analyzing existing processes, identifying areas for improvement, and introducing innovative solutions to increase efficiency.
- Collaborated with healthcare professionals to develop effective strategies for addressing clinic-wide challenges such as staff shortages or high-patient volume periods.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Clinical Office Manager
Healthy Kids Dentistry
08.2022 - Current
- Facilitated cross-functional collaboration within the clinic to promote teamwork amongst various departments leading to better patient experiences on all levels of care delivery.
- Maintained a safe and compliant work environment by diligently enforcing workplace safety regulations, hygiene protocols, and infection control measures.
- Organized community outreach events promoting preventative healthcare measures which boosted local awareness about the importance of routine check-ups at our facility.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving overall patient satisfaction.
- Established strong relationships with vendors and suppliers to secure competitive pricing on medical supplies, ultimately lowering overall costs for the practice.
- Implemented strict protocols for maintaining patient confidentiality and complying with HIPAA regulations, protecting sensitive information from potential breaches.
- Optimized office workflow by analyzing existing processes, identifying areas for improvement, and introducing innovative solutions to increase efficiency.
- Managed expense reports accurately and promptly submitted reimbursements requests to ensure timely compensation for staff-related expenses.
Education
BBA - Accounting CPA
UTESA University
Dominicon Republic05.1994
High School Diploma -
Liceo Mexico La Reforma
San Tiago, Dominican Republic 05.1989
Skills
- Performance Evaluation and Feedback
- Continuous Learning and Development
- Clinical Workflow Optimization
- Clinical Operations Management
- Staff Supervision and Training
- Professionalism and Ethics
- Team Building and Leadership
- Appointment Scheduling
- Healthcare compliance
- Policy development and implementation
- Vendor Relationship Management
- HIPAA Compliance
- Employee Training
- Records Management
- Problem-Solving
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Clinical Office Manager
Dental Center Of Aspen Hill
08.2022 - Current
Clinical Office Manager
Healthy Kids Dentistry
08.2022 - Current
BBA - Accounting CPA
UTESA University
High School Diploma -
Liceo Mexico La Reforma
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