Evelyn Ortiz
Miami,Fl
Summary
Compassionate Licensed Practical Nurse with extensive experience in delivering patient-centered care and fostering a safe healthcare environment. Demonstrates proficiency in patient monitoring and medication administration while effectively collaborating with multidisciplinary teams to enhance patient outcomes. Achievements include improving operational processes in high-pressure settings, leading to increased patient satisfaction and optimized workflows. Committed to advancing skills in clinical care and supporting team excellence.
Overview
14
14
years of professional experience
Work History
COVENANT HOME HEALTH CARE
Care Coordinator/ Team Supervisor
01.2021 - Current
- Supervised intake, scheduling, and case management departments.
- Processed electronic orders and referrals from various healthcare facilities, ensuring accuracy.
- Coordinated staff schedules to evaluate patient care in specified disciplines.
- Coordinated communication among Case Management Department, Patients, Family, Providers, Hospitals, and Rehabilitation centers to build effective collaboration.
- Coordinates transition of care from facility physician to home care setting.
- Effectively handled patient caseloads, ensuring timely follow-up.
- Documented service details and patient conditions through company software.
- Regularly evaluate effectiveness of care plans, implementing adjustments based on patient and provider feedback.
- Delivered patient care in compliance with assigned disciplines.
PINK RIBBON HOME CARE
Patient Relations and Marketing Director
02.2015 - 01.2021
- Coordinated events and marketing initiatives to boost lead qualification.
- Led strategic initiatives for marketing, fundraising and community outreach efforts.
- Streamlined patient onboarding by creating organized database listings.
- Evaluates market potential for designated regions to boost new referrals.
- Collaborated with physicians and healthcare professionals to convey company values effectively.
- Mentored team members to encourage skill enhancement and foster professional growth.
- Facilitated effective collaboration between multiple institutions and organizations serving patient needs.
- Optimized internal workflows enhancing team output.
ADVOCATE HOME HEALTH CARE
Care Coordinator / Nursing Supervisor
04.2013 - 02.2015
- Enhanced collaboration among diverse healthcare professionals, including physicians and therapists.
- Trained newly hired nursing staff to adhere to best practices.
- Cultivated a welcoming atmosphere to enhance team interactions.
- Provided nursing care tailored to prescribed disciplines.
- Delivered detailed guidance on treatments, procedures, and post-discharge care.
- Directed team of five licensed practical nurses and five certified nursing assistants.
- Formulated comprehensive patient care plans through partnership with healthcare experts.
- Coordinated efficient patient transfer from medical institutions to home health care environments.
- Led ongoing educational sessions to uphold high nursing practice standards.
BROWARD GENERAL HOSPITAL
Interventional Radiology IV Nurse
03.2011 - 04.2013
- Streamlined patient care by promptly addressing physician orders for IV therapies.
- Documented all facets of IV therapy administration, ensuring precise record maintenance for care continuity.
- Ensured patient safety through compliance with infection control protocols during IV procedures.
- Maintained aseptic techniques to ensure sterility during IV line procedures.
- Enhanced patient satisfaction by delivering detailed education on IV procedures.
- Monitored vital signs and identified early indicators of treatment-related complications.
- Optimized workflow by systematically arranging supplies, equipment, and IV therapy documentation.
Education
Associate's degree -
Mercy Hospital College of Nursing
Associate's degree - Nursing and Pharmacy
Miami Dade Community College
High School Diploma -
Miami Jackson Senior High School
Skills
- Wound and Burn Treatment
- IV Line Management
- Patient Medication Management
- Activities Of Daily Living
- Venipuncture Proficiency
- Colostomy Management
- Indwelling Catheter Management
- Vaccination Delivery Expertise
- Diabetes Management Proficiency
- Elderly and pediatric care knowledge
- In-Home Patient Care
- Proactive Health Management
- Surgical Patient Care
- Effective Documentation Skills
- Infectious Disease Management
- HIPAA Compliance Knowledge
- Alzheimer’s and Dementia Disease knowledge
- Software Expertise, EHR, EMR, Epic, Kinser, Meditech, Excel, Windows OS, Microsoft Office, Outlook, Spreadsheets
- CPR, BLS, ACLS
Accomplishments
- Relentless in meeting and pursuing deadlines by creating effective and realistic
- Achieved an increase of 40% rate on new admissions and referrals by targeting and marketing key areas like Hospitals, Rehabilitation Centers, Physician offices, long term care facilities.
- Achieved a reduction on Hospital readmissions by addressing, teaching, and providing solutions to the root causes of non-compliance such as transportation, financial struggles, family support, and lack of understanding of discharge instructions, in addition to providing excellent nursing skills, and high-quality care.
Languages
- English
- Spanish
Timeline
COVENANT HOME HEALTH CARE
Care Coordinator/ Team Supervisor
01.2021 - Current
PINK RIBBON HOME CARE
Patient Relations and Marketing Director
02.2015 - 01.2021
ADVOCATE HOME HEALTH CARE
Care Coordinator / Nursing Supervisor
04.2013 - 02.2015
BROWARD GENERAL HOSPITAL
Interventional Radiology IV Nurse
03.2011 - 04.2013
Associate's degree -
Mercy Hospital College of Nursing
Associate's degree - Nursing and Pharmacy
Miami Dade Community College
High School Diploma -
Miami Jackson Senior High School