Evelyn Osegueda

• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
• Mentored junior staff members, fostering professional growth and development within the team.
• Managed daily operations of 4-person clinic supporting approximately 40 patients per week.
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• Developed staff training programs for the enhancement of clinical skills and adherence to facility policies.
• Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
• Promoted a positive work environment by addressing employee grievances promptly and fairly.
• Established strong relationships with local healthcare providers to ensure comprehensive care for patients.
• Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
• Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Attended regular meetings with hospital administrators to discuss clinic operations and policies.
• Budgeted for resources to control expenditure and maximize profits.
• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Teach New Employee Orientation Class 12 new staff of Professionals and staff
• Train and support medical clinics in Oxnard, Santa Maria area
• Support new staff at the clinics
• Train updated software changes
• Perform registration audits on the Clinics
• Support Clinics with any EMR issues
• Support staff in posting payments
• Resolve any registration issues
• Input patients and insurance, checking eligibility

Supervised daily activities and provide assistant to staff.

Scheduled nurse for daily home visits with patients.

Scheduled Home Health Aides for daily bathing of patients.

Make Monthly Schedules for nurses and home health aides.

Answer phones

Input new patient's

Get authorizations from insurance companies for hospice patients.

Prepare paperwork for weekly meetings

• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Completed daily logs for management review.

• Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
• Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
• Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
• Managed inventory of surgical supplies, minimizing waste and ensuring availability of necessary items during procedures.
• Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
• Documented and collected patient data in EMR to maintain accuracy and security.
• Communicated with patients on phone and in person to enter and update medical history in database.
• Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
• Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
• Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
• Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
• Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
• Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
• Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
• Checked patients in and out and collected payments.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Verified insurance coverage and obtained pre-authorizations.
• Assisted with medical coding and billing tasks.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Created, maintained and updated filing systems for paper and electronic documents.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed office operations while scheduling appointments for department managers.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created, maintained and updated filing systems for paper and electronic documents.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Controlled finances to lower costs and keep business operating within budget.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Evaluated employee records and productivity and submitted evaluation reports.