Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Evelyn Paige

Evelyn Paige

Seminole,FL

Summary

Dynamic leader with a proven track record at eXp Realty, LLC, excelling in client relations and comparative market analysis. Leveraged strong negotiation skills and social media marketing to significantly enhance property visibility and sales. Demonstrates exceptional relationship-building abilities, driving client satisfaction and repeat business. Achieved a 97% increase in net sales revenue, showcasing a blend of strategic marketing management and interpersonal prowess.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Realtor

EXp Realty, LLC
10.2000 - Current
  • Collaborate with other real estate professionals for sharing knowledge and resources.
  • Maintain regular communication with clients for building trust and loyalty.
  • Conduct open houses for attracting potential buyers and generating interest.
  • Analyze local real estate trends by conducting comprehensive market research.
  • Facilitate smooth transactions with thorough document preparation and coordination.
  • Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhance client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Deliver exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamline contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Leverage social media platforms with posts and videos and online marketing strategies to increase property visibility and attract potential clients.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensure compliance with federal/state laws regulating real estate transactions.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Wrote contracts to outline sales and purchases of properties.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.

Sales and Marketing Manager

Ridge Seminole Management
09.2009 - 04.2012
  • Analyzed competitive landscape for strategic positioning and differentiation.
  • Facilitated client meetings to understand needs and tailor solutions accordingly.
  • Analyzed sales and marketing data for improved strategies.
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Implemented customer feedback mechanisms for continuous improvement in service delivery.
  • Nurtured strong client relationships to foster loyalty and repeat business.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line .
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales and increased profitability through effective sales strategy and business planning.
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by 97% in sales.

VP- Director of Customer Support

Rapid Link Telecommunications
03.1997 - 02.2000
  • Empowered support staff through regular coaching sessions, career development opportunities, and performance evaluations that foster growth and personal success.
  • Drove process enhancements within the organization by leveraging data analytics insights from customer interactions and feedback trends analysis.
  • Established a culture of excellence within the customer support department, fostering accountability, collaboration, and innovation.
  • Fostered strong relationships with key stakeholders within the company, including product development, sales, and marketing teams, to enhance collaboration on initiatives that impact customer experience.
  • Acted as a customer advocate within the organization, driving improvements in processes and product offerings based on direct feedback from clientele and support team insights.
  • Developed comprehensive training programs for support staff to ensure high-quality service delivery and continuous improvement.
  • Ensured compliance with industry standards and regulations while maintaining an exceptional level of service quality across all channels of support delivery.
  • Spearheaded efforts to integrate new technology solutions into existing processes and systems for improved efficiency and effectiveness of support delivery services.
  • Collaborated with cross-functional teams to identify areas of opportunity for product enhancements based on customer feedback.
  • Maximized resource utilization by reallocating personnel based on workload assessments during peak periods or seasonal fluctuations in demand for assistance services.
  • Reduced response times for customer inquiries by optimizing support team workflows and utilizing efficient ticketing systems.
  • Oversaw a multi-tiered support structure to address varying levels of complexity in customer issues more efficiently.
  • Introduced best practices for case documentation, ensuring accurate records were maintained while also protecting sensitive customer data.
  • Championed efforts towards creating a positive work environment that fosters teamwork, motivation, and overall employee satisfaction within the department.
  • Increased customer retention rates through proactive engagement, consistent follow-ups, and attentive issue resolution.
  • Enhanced customer satisfaction by implementing new support strategies and streamlining communication processes.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Project Manager

Aegis Communications Group
09.1995 - 03.1998
  • Created detailed schedules for project milestones to ensure timely completion.
  • Identified potential project risks with thorough analysis and developed mitigation strategies.
  • Coordinated with external vendors to ensure deliverables met project specifications.
  • Engaged stakeholders in project discussions to align expectations and gather feedback.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Conducted quality assurance checks throughout project lifecycle to maintain high standards.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.
  • Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Monitored project progress, identified risks and took corrective action as needed.

Audit Supervisor

Sertec Corp.
11.1994 - 02.1996
  • Prepared audit reports summarizing findings, providing actionable insights for management.
  • Developed risk assessment frameworks to prioritize audit activities, optimizing resource allocation.
  • Implemented new audit methodologies for identifying risks, strengthening internal controls across departments.
  • Led audit teams by developing comprehensive audit plans, enhancing compliance with industry standards.
  • Counseled clients on customized improvement plans with targeted suggestions to achieve Number% increased profitability.
  • Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
  • Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.
  • Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
  • Reduced audit timeframes with efficient planning and execution of audit procedures.
  • Delivered high-quality audit reports on time, enabling stakeholders to make informed decisions.
  • Led training sessions on internal control principles and best practices, promoting a culture of continuous improvement.
  • Supervised and guided Number employees during audits to safeguard accuracy.
  • Enhanced internal controls through thorough risk assessments and recommendations for improvements.

Department Manager

Burdine’s Department Store
08.1993 - 02.1996
  • Optimized resource allocation by assessing departmental needs and aligning budgets.
  • Developed leadership skills among team members to promote internal advancement.
  • Established performance metrics to track departmental progress and identify areas for improvement.
  • Analyzed market trends to adjust strategies for better alignment with organizational objectives.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Education

Bachelor Of Business Administration - Marketing

University of South Carolina
Columbia, SC
04.1993

Skills

  • Client relations
  • Contract negotiation
  • Strong negotiation skills
  • Comparative market analysis
  • Negotiation
  • Market research
  • Social media marketing
  • Property management
  • Business development
  • Marketing coordination
  • Property valuation expertise
  • Pricing negotiation
  • Marketing management
  • Staff management
  • Administrative support
  • Property management know-how
  • Relationship building
  • Office oversight
  • Works well independently
  • Strong organizational skills
  • Client-oriented
  • Client management
  • Highly professional
  • Contract preparation
  • Excellent teamwork
  • Client needs assessment
  • Sales presentations
  • Negotiation expertise
  • Proficient in Microsoft office
  • Interior staging
  • Presenting
  • Traditional marketing

Accomplishments

“Best Agents”- 2024 (BestAgents.US): Prestigious National Award

President’s Elite- Coldwell Banker

President’s Circle- Coldwell Banker

International Sterling Society- Coldwell Banker

Honor Society- Berkshire Hathaway

Top Agent- Prudential Realty

Treasure Island- Neighborhood Association President

“Business Network Int”- Education Coordinator

“Walt Disney World”- Internship

Certification

Real Estate License- 2001

“Relocation Specialist”- Real estate

“Veterans Specialist”- Real estate

“Business Writing”

Timeline

Sales and Marketing Manager

Ridge Seminole Management
09.2009 - 04.2012

Realtor

EXp Realty, LLC
10.2000 - Current

VP- Director of Customer Support

Rapid Link Telecommunications
03.1997 - 02.2000

Project Manager

Aegis Communications Group
09.1995 - 03.1998

Audit Supervisor

Sertec Corp.
11.1994 - 02.1996

Department Manager

Burdine’s Department Store
08.1993 - 02.1996

Bachelor Of Business Administration - Marketing

University of South Carolina

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Evelyn Paige