Evelyn Panteloukas
Summary
I am a highly motivated & professional individual with the ability to think outside the box & meet challenges head on. Over the years, I have successfully led teams through both high growth & established operations which has led to exceeding financial objectives. As a Learning & Development Manager, I push forward creative ways to develop talent, create new ways of doing business and implement best practices by implementing lean methods into operations and service delivery. My experience includes working with high growth & established corporations who are looking for innovative ways to transform employees into leaders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Learning and Development Manager
OTG Management
04.2019 - Current
- Successfully oversee the airport training plan, ensuring that training is effectively delivered to support the learning and development needs of all of our employees.
- Increased terminal achievements and maintain compliance in all required programs.
- Communicate all learning and performance objectives, schedules and training assessments to senior leadership.
- Partner with managers and terminal leadership to onboard new Vice-Presidents, Directors and Managers.
- Track, monitor and report on all training activities, coordinating with leadership to drive results.
- Communicate new training initiatives to terminal leadership and managers, partnering to ensure new initiatives are implemented successfully.
- Facilitate orientation, training courses and customer service best practices for hourly & salaried employees.
- LMS training courses, web learning, and e-learning facilitator and creator
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Researched and obtained relevant course materials to achieve training objectives.
- Developed surveys to identify training needs based on projected production processes and changes.
- Assessed potential candidates for suitability for different programs such as management training and leadership development initiatives.
- Built strategic partnerships across multiple business segments to help executives and senior leaders improve management structures and team cohesiveness.
- Established metrics and organization methods for training and team check-in sessions.
- Organized, scheduled, ran and evaluated leadership seminars, workshops and self-paced trainings.
- Delivered informative presentations to specific business groups and large-scale conferences on topics such as Leadership, Communication, Crucial Conversations and Accountability.
- Directed and improved program operations by analyzing data and making proactive adjustments.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
Multi-Unit General Manager
OTG Management
11.2015 - 04.2019
- Successfully oversaw the operations of six different restaurant locations in Newark International Airport
- Promoted from restaurant manager to General Manager within eight months.
- Total sales in the five locations in 2019 were $15 million.
- Set sales records in each locations in 2019.
- Managed team of 6 managers, 3 executive chefs, 2 sous chefs, 4 supervisors, and over 100 hourly employees including servers, bartenders, food runners, hosts, cooks, dishwashers, prep cooks, and sushi chefs.
- Opened three new locations, which include the Gate Hold area that required developing and implementing the Steps of Service standards for this location which was a Beta test site for the company in a partnership with United Airlines.
- Developed and implemented multiple training programs.
- Successfully developed various hourly crew members into salaried manager roles.
- Achieved labor budget, food cost budget, and LBW cost budget in each location for the first three quarters of 2018.
General Manager/Corporate Training Manager
Tilted Kilt Pub & Eatery
01.2012 - 01.2015
- Served as a mentor to first time managing partners including spending a year in Canada to aid the new franchisees with their transition.
- Assisted in opening three Canadian locations; solely in charge of all hiring, training new management teams, menu rollouts, international transitions.
- Assured all corporate building and design was being met.
- Assisted in over 11 restaurant openings
- Installed new inventory system (Freepour) to ensure maximum profit was being met
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Achieved highest employee retention rate in region.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies while keeping our IMS up to date to ensure the organization was profitable.
- Ensured the restaurant was fully staffed while developing employees who exceed company expectations
- Increased sales quarterly and yearly throughout my time with the organization.
- Recognized staff potential promoting several Hourly crew into key holders, and salaried managers
- Ensured that Tilted Kilt was a part of the community by promoting the restaurants through charitable participations including Golf Outings, Bike Nights, Charity events, and more
Hospitality Intern
Marriott International Hotel
01.2012 - 05.2012
- Completed Hospitality Management internship in 13 weeks learning all aspects of operations in the kitchen, front of house, and administrative
- Spent one one one time with the leadership team
- Learned all aspects of hotel operations including room service, restaurants, lounge, and catering events
Maitre D'/Manager
Costanera Cocina Peruana
01.2009 - 01.2012
- Successfully managed daily Front of House and Back of House operations with limited supervision
- Managed all closing & opening financial functions of the business
- Was promoted from barista to sever to Maitre D' within my first year
- Increased sales and profitability through implementing various customer service strategies
- Increased the business's guest feedback by implementing an easy-to-use process that allows guests to leave the restaurant on yelp, open table and facebook
- Mentored and led the Front of House employees
- Responsible for all of the onboarding and new hire training, and development
- Handled all daily closing financials for the restaurant
Education
Bachelor's Degree - Hotel Restaurant Management & Tourism
Fairleigh Dickinson University
Associate's Degree - undefined
Passaic County Community College
Skills
- Multi-unit operations management
- Project planning & development
- Vendor sourcing & negotiating
- Performance evaluation
- Organizational performance analysis
- Development needs assessments -written and oral communication skills
- Cost, labor & marketing
- Lead training programs
- LMS training
- NCO
- Recruiting
- Human resource management
- Sales product & market analysis
- Facility management
- Team building & staff retention
- People development and growth
Certification
- ServSafe Certified
- TIPS Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Senior Learning and Development Manager
OTG Management
04.2019 - Current
Multi-Unit General Manager
OTG Management
11.2015 - 04.2019
General Manager/Corporate Training Manager
Tilted Kilt Pub & Eatery
01.2012 - 01.2015
Hospitality Intern
Marriott International Hotel
01.2012 - 05.2012
Maitre D'/Manager
Costanera Cocina Peruana
01.2009 - 01.2012
Bachelor's Degree - Hotel Restaurant Management & Tourism
Fairleigh Dickinson University
Associate's Degree - undefined
Passaic County Community College