Bilingual health education professional focused on teaching, outreach, resource advocacy and Care Coordination . Collaborative and hardworking with strong research, program support and organizational skills.
Overview
8
8
years of professional experience
Work History
Care Coordinator
ACMH CMS
New York, NY
03.2020 - Current
Supported patient care excellence via planning and interpretation of programs.
Determined need for special assessment activities for complex cases, effectively handling care plans.
Completed resident assessments in accordance with current regulations and guidelines.
Scheduled and accompanied clients to medical appointments.
Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Used evidence-based practices such as motivational interviewing to create individualized service plans for over 40 clients.
Coordinated with social, public and welfare agencies to obtain and provide client information.
Updated policies and procedures, leading continuous improvement of resident assessments and care.
Monitored progress and documented patient health status changes to keep care team updated.
Increased utilization of preventive care to reduce readmissions.
Used Microsoft Word and other software tools to create documents and other communications.
Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.
Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Health Coach Outreach Specialist
Project Hospitality
Staten Island, NY
05.2017 - 03.2020
Recorded, transcribed and maintained confidential client information into applicant tracking system and database
Referred families to shelters, legal resources and educational programs
Scheduled and held contract classes, special events and senior and community events
Provided exceptional services including counseling, case management, education and job training referrals to diverse client base
Provided emotional support while with residents to develop long term plans and goals
Assessed clients' work readiness, made referrals and coached clients on job searches
Connected families with resources when children were identified as needing further assessment
Harm Reduction Specialist
Community Health Action Of Staten Island
Staten Island, NY
08.2014 - 04.2017
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
Facilitated group and individual therapy in outpatient setting
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
Completed required documentation in timely manner
Provided counseling and support to clients with drug and alcohol abuse issues
Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health
Presented case history material to review and discussion with other staff members