Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Perez

Moreno Valley,Ca

Summary

Detail-oriented Lead Donor Center Technician well-versed in providing excellent customer service, maintaining and constantly improving our donor flow operations and a great trainer. Highly organized and diligent with systematic approach to handling daily operational procedures and conducting assessments. Ready to bring +8 years of related experience to challenging new role.

Overview

13
13
years of professional experience

Work History

Lead Donor Center Technician

Biomat U S A
05.2022 - Current
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient risks.
  • Maintained safe work environment free of unnecessary hazards to protect staff and donors.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Documented and verified patient information accurately
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary delays to daily operations.
  • Participated in team meetings and training sessions to stay informed about any daily operation procedures updates.
  • Mange daily activities, assigned tasks to specific staff members and utilized management techniques to maximize donor flow.
  • Constantly focused on improving donor flow.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.

Donor Center Technician

Biomat U S A
10.2021 - 04.2022
  • Greet and assist Donors for a smooth check in.
  • Screens donors for a safe donation
  • Inputs accurate information prior donors donations
  • Communicates electively with donors and medical staff
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient risks.
  • Answered phone promptly and directed incoming calls to correct offices.

Donor Center Technician

GCAM Plasma Center
02.2021 - 10.2021
  • Developed strong interpersonal and communication skills from interacting professionally with donors upper management, and peers.
  • Verified Donor information to check for accuracy and completeness to ensure donors a safe donation.
  • Documented and verified patient information.
  • Restocked supplies and kept area properly sanitized.

Shift Lead

Sodexo
02.2014 - 01.2021


  • Train and enforce safety and sanitation practices
  • Cash and inventory management
  • Work with other management employees to improve service and quality of products
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Receptionist

Revgenetics
05.2010 - 09.2010
  • Filling and data entry
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multi-line phone system and pleasantly greeted client's.

Education

High School Diploma -

Chaffey High School
Ontario, CA
06.2010

Skills

  • Customer Care
  • Inventory Management, Cash Management, Organization
  • Screening Donors
  • Standard Operating Procedure
  • Workflow Coordination
  • Staff Training
  • Evaluate Performance

Languages

Spanish
Native or Bilingual

Timeline

Lead Donor Center Technician

Biomat U S A
05.2022 - Current

Donor Center Technician

Biomat U S A
10.2021 - 04.2022

Donor Center Technician

GCAM Plasma Center
02.2021 - 10.2021

Shift Lead

Sodexo
02.2014 - 01.2021

Receptionist

Revgenetics
05.2010 - 09.2010

High School Diploma -

Chaffey High School

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Evelyn Perez