Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Perez

Miami,FL

Summary

Passionate, knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Uber Eats
05.2016 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.

Warehouse Order Packer/Team Leader

Woxer LLC
11.2021 - 08.2023
  • Increased productivity by quickly locating and packing items using a handheld scanner for barcode verification.
  • Safely operated heavy machinery to transport picked orders to the packing area.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Assisted in inventory management, conducting regular counts and reporting discrepancies.
  • Expedited order processing by prioritizing tasks according to shipping deadlines.
  • Contributed to customer satisfaction by securely packaging items to prevent damage during shipment.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Monitored outgoing packages for proper labels and accurate address information.

Hostess

Forte By Chef Adrianne
03.2022 - 11.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Advised customers about special offerings and menu items to help drive sales.
  • Answered phone calls to take orders, give information and document reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Receptionist/Administrative Assistant

Worldwide Perfumes
02.2014 - 10.2021
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.

Medical Scheduler

Ambulatory Diagnostic Center
04.2013 - 01.2014
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Supported patient care by effectively managing appointment cancellations and rescheduling, optimizing healthcare provider time.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Contributed to development of scheduling policies that prioritize patient needs and healthcare provider availability.

Education

High School Diploma -

American Academy
Miami, FL
06.2003

Skills

  • Customer Service
  • Reliable and Trustworthy
  • Customer Relations
  • Positive attitude
  • Greeting guests
  • Patience and empathy
  • Effective multitasking
  • Excellent organization
  • Team Player
  • Conflict and Complaint Resolution
  • Active Listening and Communication
  • Attention to Detail

Languages

English
Spanish

Timeline

Hostess

Forte By Chef Adrianne
03.2022 - 11.2022

Warehouse Order Packer/Team Leader

Woxer LLC
11.2021 - 08.2023

Delivery Driver

Uber Eats
05.2016 - Current

Receptionist/Administrative Assistant

Worldwide Perfumes
02.2014 - 10.2021

Medical Scheduler

Ambulatory Diagnostic Center
04.2013 - 01.2014

High School Diploma -

American Academy

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