EVELYN PLAZA
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in Spanish.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Amazon
Fort Worth, TX
03.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
Supervisor for Recognition Program
TROPHY GALLERY
Puerto Rico, PR
10.2004 - 12.2021
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Developed relationships with local agencies such as schools, clubs, government agencies to ensure access to necessary services for clients.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Developed individualized service plans based on client's strengths and identified needs.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
Child Care Supervisor
JARDIN INFANTIL
Puerto Rico, PR
08.1990 - 07.2004
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
Education
High School Diploma -
Manuel Mendez Liciaga
Puerto Rico05-1988
Some College (No Degree) - Computer And Information Sciences
EDP University of Puerto Rico
Hato Rey, PRSkills
- Paperwork Processing
- Product Knowledge
- High-energy attitude
- Customer Education
- Critical Thinking
- Multi-Task Management
- Quality Control
- Prioritization
- Active Listening
- Proofreading
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office expertise
Languages
Spanish
Professional
Timeline
Customer Service Representative
Amazon
03.2022 - Current
Supervisor for Recognition Program
TROPHY GALLERY
10.2004 - 12.2021
Child Care Supervisor
JARDIN INFANTIL
08.1990 - 07.2004
High School Diploma -
Manuel Mendez Liciaga
Some College (No Degree) - Computer And Information Sciences
EDP University of Puerto Rico
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