Evelyn Polanco
Summary
Collaborative Rehabilitation Aide with 2 years of experience working with physical therapists to establish reliable paths to recovery from varying injuries. Sympathetic patient advocate with specific attention to individual needs. Meticulous record-keeper, supporting patient file upkeep and maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
Work History
Rehabilitation Aide
Atlantic Health System
08.2021 - Current
- Assisted patients during ambulation to prevent injuries.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Front Desk Receptionist
BLP Renovations
06.2020 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Food Service Worker
Two Tony's Restaurant
04.2018 - 04.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Linden High School
Linden, NJ06.2020
Skills
- Invasive Procedures
- Therapist Assistance
- Cleaning Products
- Patient Needs Assessment
- Patient Flow
- Problem-Solving Ability
- Reminder Calls
- Data Imports
- Front Desk Operations
- Scheduling
- Answer Telephone Calls
- Support Patients
Languages
Spanish
Professional Working
Timeline
Rehabilitation Aide
Atlantic Health System
08.2021 - Current
Front Desk Receptionist
BLP Renovations
06.2020 - 08.2020
Food Service Worker
Two Tony's Restaurant
04.2018 - 04.2020
High School Diploma -
Linden High School
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