ERICA RIVERA
Naugatuck
Summary
Self-motivated Divisional Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Center Manager
Yale New Haven Health System
07.2024 - Current
- Manage work and performance of more than 27+ employees.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Maintained daily Metrics
- Assist with Qualtrics Submissions
- Assist in managing WQ,IB, Right Fax, AR within the Urology Pod
- Assist with managing providers schedules for template optimization
Divisional Administrator II
Weill Cornell Medicine Department of Surgery
04.2018 - Current
- Work hand in hand with clinical leadership and Physician Organization on matters relating to practice performance, patient access and clinical issues in accordance with budget, goals and benchmarks
- Manage the Divisional Fiscal Year Budget
- Streamline communications between EMR, team, physicians, and clinical staff and implement and monitor medical record protocols and procedures.
- Work hand in hand with Marketing for internal and external program initiatives as well as SWOT analysis
- Maintain close and harmonious working relationships with all departments through clinic coordination meetings
- Supervise the day-to-day activities of the clinical administrative team for provider wait times; Template optimization, revenue opportunity
- Work closely with HR on hiring and training new employees in office policies and procedures; periodically reinforce office policies and procedures with support staff; arrange in-service training as required
- Responsible for management of all facility-related accounts payable and purchasing activities; manage purchasing of office and medical supplies for centralized needs as well as specialty-specific supplies
- Streamline office operations by implementing efficient administrative systems and procedures as needed
Practice Supervisor
Weill Cornell Medicine Department of Surgery
02.2017 - 04.2018
- Supervise the day-to-day activities of the administrative and billing staff; organize, prioritize, and distribute work, including, but not limited to, EPIC patient entry, patient message archiving and responses, and record keeping; prepare staff schedules
- Assisted with Hiring and Training of new FTE's.
- Implemented new appointment scheduling system, reducing patient wait times and improving overall satisfaction
- Manage purchasing of office and medical supplies for centralized needs as well as specialty-specific supplies.
- Time entry
Senior Medical Secretary
Weill Cornell Medicine Department of Vascular Surgery
07.2016 - 02.2017
- Maintains physician's administrative (research and academic) and clinical/surgical schedules
- Schedules follow-up procedures, radiology and diagnostic tests with Epic
- Answers phones, responds to inquiries and triages calls to appropriate personnel
- Receives sorts and distributes mail; accepts and signs for package deliveries
- Initiates and prepares written correspondence as needed and based on functional needs
- Initiated Prior authorizations.
Senior Clinical Technician
Weill Cornell Medicine Department of Surgery
08.2009 - 06.2016
- Supervised clinical technicians
- Maintained a good work flow
- Handled daily working schedules
- Assisted Surgeons with various procedures (EVLT, Manometry, Lipoma removals, etc)
- Provided wound care for patients (Unna boots, wet to dry dressings, etc)
- Phlebotomy
- Manometry Tech
- Obtained Vital signs
- Worked with Epic, Excel, Microsoft.
Education
MBA: Health Administration -
University of Phoenix
Tempe, AZ03-2026
B.A Health Administration -
Southern New Hampshire University
10.2023
Skills
- Project Coordination
- Detail-oriented, energetic, patient and diplomatic
- Operations Management
- Strategic Planning
Certification
- Certified medical assistant
- Dental billing and coding, AAPC
References
REFERENCES UPON REQUEST
Timeline
Care Center Manager
Yale New Haven Health System
07.2024 - Current
Divisional Administrator II
Weill Cornell Medicine Department of Surgery
04.2018 - Current
Practice Supervisor
Weill Cornell Medicine Department of Surgery
02.2017 - 04.2018
Senior Medical Secretary
Weill Cornell Medicine Department of Vascular Surgery
07.2016 - 02.2017
Senior Clinical Technician
Weill Cornell Medicine Department of Surgery
08.2009 - 06.2016
B.A Health Administration -
Southern New Hampshire University
MBA: Health Administration -
University of Phoenix
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