Evelyn Ponce
Oklahoma City,OK
Summary
Well-qualified Human Recourse Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
Advanced Commercial Painting LLC
OKLAHOMA CITY, United States
06.2019 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Administrative Assistant/Legal Assistant
Oklahoma City, OK
06.2018 - 05.2019
- Managed and distributed information within the office
- Answered phones, taking memos and maintaining files
- Worked on all insurance claims for the dealership
- Verified all insurance coverage on all vehicles sold
- Reviewed all contracts before sales were finalized.
Legal Assistant/Litigation Sectary
Lawter & Associates
Oklahoma City, OK
10.2015 - 06.2018
- Worked as a team with Attorneys, administrative assistants, and fellow legal assistants
- Produced legal documents such as briefs, pleadings, appeals, and interrogatories
- Managed accounts and records of clients with the highest levels of confidentiality and discretion
- Assisted up to 3 lawyers at a time
- Acted as the first person of contact for all clients
- Prepared for trails and demands by organizing exhibits and other key evidence.
Customer Service Rep
Oklahoma City, OK
10.2012 - 02.2015
- Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information
- Effectively communicated with supporting sales, marketing, and administrative teams on a daily basis
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Debt Collector
CAC Finical Corp
Oklahoma City, OK
09.2009 - 10.2011
- Collected on past due accounts with an average 6 months delinquency
- Negotiated with accountholder to device repayment plans and minimized collections receivables
- Reached out to approximately 100 accountholders daily
- Investigated accounts with balances errors using account soft wear
- Maintained compliance with fair debt practice and regulatory guidelines.
Loan Servicing Specialist
Loan
Oklahoma City, OK
05.2005 - 09.2009
- Recommended loan approvals and denials based on customer loan applications reviews
- Organized reviewed, processed, closed and administered customer loan proposals
- Collected loan payments.
Education
Associate of Science - Accounting
Oklahoma City Community College
Oklahoma City, OK05.2022
GED -
Capitol Hill High Sc
2003
Skills
- Word Excel
- Legal Research
- Writing and Editing
- Microsoft Word
- Microsoft Excel
- QuickBooks
- Public Notary
- Administrative Assistant
- Scheduling
- Outlook
- Organizational Skills
- Receptionist
- Clerical
- Microsoft Word
- Billing
- English
- Customer Service
- Microsoft Office (9 years)
- Administrative Experience
- Front Desk
- Microsoft Outlook
- Clerical Experience
- Microsoft Office
- Time Management
- Schedule Management
- Microsoft Word (9 years)
- Excel (2 years)
- Data Entry (5 years)
- Employee Orientation
- Typing (10 years)
- Conflict Management
- Recruiting
- Human Resources
Timeline
Human Resources Manager
Advanced Commercial Painting LLC
06.2019 - Current
Administrative Assistant/Legal Assistant
06.2018 - 05.2019
Legal Assistant/Litigation Sectary
Lawter & Associates
10.2015 - 06.2018
Customer Service Rep
10.2012 - 02.2015
Debt Collector
CAC Finical Corp
09.2009 - 10.2011
Loan Servicing Specialist
Loan
05.2005 - 09.2009
Associate of Science - Accounting
Oklahoma City Community College
GED -
Capitol Hill High Sc
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