Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Posada

San Antonio

Summary

An ambitious hard-working individual who is self motivated with experience in a variety of positions, from retail customer service to bakery production. Seeking opportunities to gain experience in the cafe environment to utilize and enhance organizational skills, knowledge, and experience.

Overview

13
13
years of professional experience

Work History

Guest Experience Associate

San Antonio Botanical Garden
11.2022 - Current
  • Greeted visitors and customers upon arrival at the kiosk, offered assistance, and answered questions or concerns.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Welcomed guests entering the gift shop, displaying professional and friendly approach.
  • Stocked, tagged and displayed merchandise as required in the gift shop.

Bakery Team Member

Central Market HEB
06.2019 - Current
  • Perform multiple duties as Cake Decorator, Pastry Finisher, Bread Production and Bakery Production.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Measured and mixed ingredients accurately to assist in baking process.


Bakery Production Worker

Quack's 43rd Street Bakery
02.2015 - 06.2019
  • Produced pastry items such as cinnamon rolls, croissants, danish, and kolaches overnight for early morning wholesale.
  • Responsible for mixing, scaling, laminating, proofing, baking and finishing products to be ready for the next morning.
  • Made fillings from scratch such as vanilla pastry cream, Danish fillings, cinnamon fillings, and icing for cinnamon rolls.
  • Ensured the work area and tools were clean and sanitized.

Department Lead

Hobby Lobby
06.2010 - 08.2015
  • Oversaw efficient inventory stocking and supply rotation.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Holmes High School
San Antonio, TX
05.2019

Associate of Arts - Baking And Pastry Arts

Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX
05.2017

Skills

  • Effective Customer Service
  • Visual Merchandising
  • Microsoft Office
  • Cake and Pastry Decoration
  • Food Safety and Sanitation
  • Volunteer and Foster for ACS and SAPA!

Timeline

Guest Experience Associate

San Antonio Botanical Garden
11.2022 - Current

Bakery Team Member

Central Market HEB
06.2019 - Current

Bakery Production Worker

Quack's 43rd Street Bakery
02.2015 - 06.2019

Department Lead

Hobby Lobby
06.2010 - 08.2015

High School Diploma -

Holmes High School

Associate of Arts - Baking And Pastry Arts

Le Cordon Bleu College of Culinary Arts - Austin

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Evelyn Posada