Evelyn Prado
Hoschton,GA
Summary
Bilingual Customer Service Professional with extensive experience in high-volume client interactions, call handling, and effective problem resolution. Proven ability to manage multi-line phone systems, process payments, coordinate schedules, and deliver exceptional service in fast-paced environments. Strong attention to detail and outstanding communication skills, coupled with a steadfast commitment to ensuring customer satisfaction. Recognized for fostering positive relationships and enhancing the overall customer experience through proactive engagement and support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant (Front & Back Office)
GA Wellness formerly Obria Medical Clinics
01.2021 - 04.2026
- Manage high-volume inbound and outbound calls in a fast-paced environment
- Provide bilingual customer support, resolving inquiries efficiently
- Coordinate scheduling and maintain organized appointment systems
- Process payments and verify patient insurance information
- Maintain accurate data entry and electronic records
- Resolve customer concerns with professionalism and efficiency
- Assist OB/GYN provider with prenatal, gynecology, and general women’s health patients
- Vital signs & clinical assessments
- Perform phlebotomy and collect laboratory specimen
- Process and send labs through Quest Diagnostics and MDL and medical inventory
- Assist with in-office procedures including colposcopy and endometrial biopsy
- Perform pregnancy testing and provide patient education consultations and Spanish/English translation
- Support telehealth visits for partner Women’s Telehealth clinic
- Maintain EMR documentation and ensure accurate patient records
- Perform weekly and monthly medical equipment safety and expiration checks
- Managed faxing, scanning, and electronic medical records (EMR) for patient documentation and lab results
- Injections Administration according to Physician specifications
- Spanish/English medical translation
- Microsoft Office (Word, Excel, Outlook)
- MS Office, Excel, Word, Outlook, PowerPoint, Appointment Scheduling, EMR, Data Entry for Medical Results.
- Medical Terminology
Server
La Parrilla Restaurant
Norcross, GA
04.2015 - 04.2018
- Ensured customer satisfaction by providing outstanding service and taking corrective action if any problem surfaced.
- Determined where patrons would like to eat their meals and help them situated.
- Collected food orders, beverages, and relayed them into the kitchen/bar in order to reach the customer efficiently.
- Interacted with managers and co-workers to improve work conditions and order efficiency.
Server
Golden Corral
Kenner, LA
03.2014 - 02.2015
- As a server my responsibility and my priority was the guest.
- Introducing myself, explain the menu, explain where to find plates and silverware.
- During meal be asking if they need my assistant.
- Also, busting the tables and refilling drinks if necessary.
- Once, customer have experience a good service and ready to leave wish them a great day, and give them the proper receipt.
- Last, clean the area table and bar selection.
- Make sure tables are ready for next customer.
- The result of a good customer service it’s the achievement of making these customers come back and ask for name for a best customer service.
Secretary
Ruben Botero Inc. (Carpet Cleaning Company)
Roswell, GA
08.2013 - 01.2014
- Scheduling for staff, answering multiple phone calls.
- Make copies, sent faxes, e-mails.
- Received and screened internal and external communications with managers from home properties.
- Perform duties with the highest regard to customer satisfaction.
- Skilled with Microsoft Word, Excel, Microsoft PowerPoint, Microsoft Office.
- Ability to provide bilingual (English and Spanish) administrative, secretarial and customer service.
Server
Sabor Inka Restaurant
Lawrenceville, GA
05.2010 - 01.2013
- Consistently exceed sales goals by effectively managing sections and multi-tasking.
- Passionate about servicing diners in a warm, efficient, and courteous manner.
- Confirm with customers to make sure that they are enjoying food and take action to correct any troubles.
- Tell customers of lunch special items.
- Served patrons by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance.
- Prepared room for dining by clothing tables and setting condiments, candle, napkins, service plates, and utensils.
- Maintained table setting by removing courses as completed; replenishing utensils; refilling soft drinks.
- Obtained revenues by totaling charges; issued bill; accepted payment; delivered to customer.
- Inspect the ID from customers to ensure minimum age requirements.
- Consistently exceed sales goals by effectively managing sections and multi-tasking.
- Teamwork.
- Customer Service, Teamwork, Persistence Energy Level.
- Fluent in both English/Spanish.
Customer Service/Sales
Lenox Eye Associates
Atlanta, GA
08.2007 - 07.2011
- Screening Patients: Non-Contact Tonometer, Glaucoma Test, Auto refractor.
- Take measurements of the cornea’s shaped.
- Optomap test.
- Perform INR (Insertion and Removal of Contacts).
- Contact Lens order processing and fulfillment.
- Check-in / Check-out Patients.
- Maintain medical records and update accordingly.
- Answer phone calls and Manage Patient Schedules.
- Coordinate with Contact Lens Manufactures to ensure inventory levels were maintained with forecasted utilization.
- Validate and confirm insurance eligibility and applicability, as well as file insurance claims per customer insurance policy.
- Pupillary Distance measurements to get perfect frame alignment.
- Pterygium and Lasik Surgery Pre and Post-Operative instructions to patients when referred to Woolfson Eye Institute and GA Eye Partners.
- Bilingual support for patients and staff if needed.
Customer Service/Sales
Fuerza Latina Insurance
Lawrenceville, GA
05.2005 - 07.2007
- Handle customer inquiries provided good customer service.
- Assist with taxes and insurance policies.
- Handle complaints, billing questions and payment extension.
- Handled incoming calls from policyholders, responding to inquiries.
- Resolve problems and correct policy errors.
- Provided quotes and executed online policy changes for auto insurance.
- Assist clientele as they enter office and via phone.
- Input data, and ability to handle difficult clients, when needed.
- Bilingual support for staff and clients.
- Confirm insurance eligibility and applicability, as well as file insurance claims per customer insurance policy.
- Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.
Education
Certified Clinical Medical Assistant - Clinical Medical Assistant
University of North Georgia
06-2018
High School -
Berkmar High School
01-2004
Skills
- Bilingual Customer Support
- High-Volume Call Handling
- Order Processing & Data Entry
- Payment Processing & Account Support
- Problem Resolution & Conflict Management
- Proficient in Microsoft Office
- Scheduling & Coordination
- Multitasking in Fast-Paced Environments
- Administrative Support
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant (Front & Back Office)
GA Wellness formerly Obria Medical Clinics
01.2021 - 04.2026
Server
La Parrilla Restaurant
04.2015 - 04.2018
Server
Golden Corral
03.2014 - 02.2015
Secretary
Ruben Botero Inc. (Carpet Cleaning Company)
08.2013 - 01.2014
Server
Sabor Inka Restaurant
05.2010 - 01.2013
Customer Service/Sales
Lenox Eye Associates
08.2007 - 07.2011
Customer Service/Sales
Fuerza Latina Insurance
05.2005 - 07.2007
Certified Clinical Medical Assistant - Clinical Medical Assistant
University of North Georgia
High School -
Berkmar High School