Evelyn Ramos
Sacramento,CA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
16
16
years of professional experience
Work History
Shopper
Instacart
05.2024 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
Detailer
E Auto Detail
02.2023 - Current
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
Customer Service Representative
Gainwell Technologies LLC
12.2020 - 03.2021
- Knowledge of Microsoft (Outlook, Word, Excel, TEAMS)
- Research and evaluate the status of Claims for payment and process for denials or modification of original requested services
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bilingual Telephone Interviewer
Public Health Survey Research Program
01.2015 - 12.2019
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Administered phone interviews to survey participants.
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
Bilingual Telephone Interviewer
Sacramento State University Institute Social Research
09.2014 - 12.2014
- Administered phone interviews to survey participants.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Contributed positively towards creating an inclusive work environment through open communication style.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Streamlined data collection process for faster project completion by effectively utilizing computer software and databases.
Survey Research Interviewer
Public Health Institute
10.2008 - 12.2013
- Showcased strong interpersonal skills in engaging with respondents from various backgrounds, contributing to a more inclusive and accurate representation of the population being studied.
- Maintained organized databases of respondent information for efficient retrieval and analysis in future research endeavors.
- Managed time efficiently to meet tight deadlines for multiple concurrent projects without sacrificing quality or attention to detail.
- Maintained detailed records of respondent interactions, ensuring accuracy and confidentiality of collected information.
Education
High School Diploma - General High school Curriculum
Natomas High School
05.2008
Skills
- Strong work ethic
- Team collaboration
- Attention to detail
- Relationship building
- Administrative support
- Strong problem solver
- Resourceful
- Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Shopper
Instacart
05.2024 - Current
Detailer
E Auto Detail
02.2023 - Current
Customer Service Representative
Gainwell Technologies LLC
12.2020 - 03.2021
Bilingual Telephone Interviewer
Public Health Survey Research Program
01.2015 - 12.2019
Bilingual Telephone Interviewer
Sacramento State University Institute Social Research
09.2014 - 12.2014
Survey Research Interviewer
Public Health Institute
10.2008 - 12.2013
High School Diploma - General High school Curriculum
Natomas High School
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