Evelyn Real
San Bernardino,CA
Languages
English
Professional Working
Spanish
Professional Working
Summary
Dynamic Bilingual Customer Service Rep with 10 + years of experience handling incoming calls, resolving customer issues, inputting data, filing, call monitoring and dedicated customer/student services. Fluent English and Spanish speaker. Learn quickly and confidently using technology to assist with communications, recordkeeping and small group instruction. Experience in City Notifications. Expert at providing relevant information and options to successfully resolve issues.
Overview
11
11
years of professional experience
Work History
Bilingual Aide Customer Service Rep.
CJUSD
Bloomington, CA
11.2019 - Current
- Communicated with management when issues escalated and worked to find resolutions.
- Microsoft Excel, Word & Power point docs
- Identified and responded to customer requests and concerns through email, online & phone in English and Spanish.
- Achieved and maintained departmental performance standards.
- Helped achieve goals by translating paperwork and district documentation.
- Effective liaison between parents and internal departments.
- Maintained up-to-date knowledge of data and service changes.
- Promptly responded to inquiries and requests from prospective families
- Collaborated with staff members to enhance customer service experience
- Worked individually or in small groups with students and reviewed classroom instruction, answered questions and helped with language development.
- Assisted with planning and preparing educational materials and activities and maintained individual student communication devices and books.
- Prepared reports and maintained administrative records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships
Assisting Coordinator
Integrity Inc.
Bloomington, CA
08.2019 - 03.2020
- Tracked records and send notifications to local cities. Call in Dig Alert tickets (USA's), filing documents and training records.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Inventoried and ordered office supplies to maintain availability of products.
Administrative Assistant
Cruz Group Corp.
Bellflower, CA
01.2015 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data.
Teller/Cash Vault Specialist
JP Morgan Chase Bank
Fontana, CA
06.2009 - 03.2012
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Processed customer transactions promptly, minimizing wait times
- Maintained friendly and professional customer interactions
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ06.2013
Skills
- Customer Data Confidentiality
- Strong Telephone Etiquette
- Order and Payment Processing
- Interpretation and Translation Services
- Spanish Interpreting
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Service and Assistance
- Microsoft Word, Excel & Powerpoint
- Communications Strategies
Accomplishments
- Used Microsoft Excel, Word and Powerpoint to develop inventory tracking spreadsheets.
- Achieved effective results by completing multiple tasks with accuracy and efficiency.
- Complete City Notifications (USA) for city permits
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Policy Development - Developed and implemented manual outlining all proper business procedures and office policies.
Timeline
Bilingual Aide Customer Service Rep.
CJUSD
11.2019 - Current
Assisting Coordinator
Integrity Inc.
08.2019 - 03.2020
Administrative Assistant
Cruz Group Corp.
01.2015 - 08.2019
Teller/Cash Vault Specialist
JP Morgan Chase Bank
06.2009 - 03.2012
Bachelor of Science - Business
University of Phoenix
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