Evelyn Reyes
Pacifica,CA
Summary
Results-oriented professional with extensive experience in project management, process improvement and team leadership. Proven track record of leading highly productive teams to transform specific business goals related to growth and efficiency improvements.
Overview
18
18
years of professional experience
Work History
Program Support Analyst
Human Services Agency- SFBN
12.2013 - Current
- · Leads a high performance team of five Program Specialists, overseeing areas of Policy, Systems, and Operations.
- · Works with Leadership and recommends process improvements to continually identify, analyze and fix constraints and challenges.
- · Serves as an advisor to the Communications team to develop internal and external messaging on Medi-Cal policy.
- · Cultivates relationships with State policy and System leaders to influence both policy decision and system updates and improvements.
- · Performs system analysis, documentation, testing, implementation, and user support for CalHEERSimplementation and CalSAWStransition.
- · Educates staff on policy, organizational mission, and goals to help employees carry their functions with accuracy an efficiency.
- Evaluates staff performance and provides coaching to address inefficiencies to maintain high team output levels
Program Specialist
Human Services Agency- SFBN
01.2013 - 12.2013
- Reviewed and monitored program compliance with Federal and State Medi-Cal regulations.
- Provided technical support to staff with necessary resources to carry out duties successfully and promote program accuracy.
- Created and delivered program training and education to keep eligibility staff knowledgeable about program and provide necessary skills to participate productively.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Managed weekly formal staff communications on policy, systems, and operations updates.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
Management Assistant
Human Services Agency- SFBN
01.2012 - 12.2013
- Conducted research to assist with routine tasks and special projects.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Volunteered to help with special projects of varying degrees of complexity.
Senior Eligibility Worker
Human Services Agency- SFBN
01.2006 - 12.2011
- Followed Federal and State guidelines when reviewing applicant data to determine eligibility for Medi-Cal and CalFresh assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
Education
Masters of Public Administration -
San Francisco State University
San Francisco, CA12.2012
Bachelor of Arts - Politics
University of California Santa Cruz
Santa Cruz, CA12.2005
Skills
- Team Collaboration and Leadership
- Project Management
- Evidence-Based Decision Making
- Strategic Planning
- Business Operations Analysis
- Process Improvements
- Relaying Complex Information
- Compliance Analysis
- Analytical Thinking
Timeline
Program Support Analyst
Human Services Agency- SFBN
12.2013 - Current
Program Specialist
Human Services Agency- SFBN
01.2013 - 12.2013
Management Assistant
Human Services Agency- SFBN
01.2012 - 12.2013
Senior Eligibility Worker
Human Services Agency- SFBN
01.2006 - 12.2011
Masters of Public Administration -
San Francisco State University
Bachelor of Arts - Politics
University of California Santa Cruz
Similar Profiles
KAREN THAOKAREN THAO
Social Services Caseworker at Merced County Human Services Agency, In-Home Support ServicesSocial Services Caseworker at Merced County Human Services Agency, In-Home Support Services
Aimee Garcia PerezAimee Garcia Perez
Social Worker - Child and Youth at Kings County Human Services AgencySocial Worker - Child and Youth at Kings County Human Services Agency
Allison SladeAllison Slade
Senior Office Assistant at County of San Diego Health & Human Services AgencySenior Office Assistant at County of San Diego Health & Human Services Agency
Tom McDonaldTom McDonald
Investigator at City and County of San FranciscoInvestigator at City and County of San Francisco
KALLY WONG, BSN, RN, PHNKALLY WONG, BSN, RN, PHN
Home Health Registered Nurse at 21st Century Home Health AgencyHome Health Registered Nurse at 21st Century Home Health Agency