Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Hi, I’m
Evelyn Rios
Simi Valley,CA
Summary
Overview
22
years of professional experience
Work History
Michaels Arts And Crafts
Operations Manager
03.2020 - Current
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Kohls Department Store
Administrative Assistant
07.2019 - 11.2019
Job overview
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Rite-Aid
Store Manager
02.2006 - 05.2016
Job overview
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Created employee schedules to align coverage with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
Jack In The Box
Restaurant Manager
06.1998 - 11.2006
Job overview
- Maximized quality assurance by completing frequent line checks.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Royal High SchoolSimi Valley, CA
High School Diploma
06.1999
University Overview
Skills
- Customer Service
- Sales Activities
- Project Management
- Staff Training
- Manage Budgets
- Shrink Reduction
- Customer Engagement
- Management Training
Languages
Spanish
Full Professional
Timeline
Operations Manager
Michaels Arts And Crafts
03.2020 - Current
Administrative Assistant
Kohls Department Store
07.2019 - 11.2019
Store Manager
Rite-Aid
02.2006 - 05.2016
Restaurant Manager
Jack In The Box
06.1998 - 11.2006
Royal High School
High School Diploma
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