Evelyn Natalie Rivera Cordero
Bloomington,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pirate Staffing
17644 Valley Blvd #9, Bloomington, CA 92316
06.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Manager
Pancake Place
Chapultepec 22785 Ensenada ,b.c,Mexico
04.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Provided customer service to employees regarding payroll inquiries and issues.
HR Assistant
Amazon
Distribution Wy, Beaumont, CA 92223
09.2021 - 02.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Lead Supervisor
Carls Jr Slacks Creek
4424 University Pkwy, San Bernardino, CA 92407
05.2019 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Cbtis 41
Ex-Ejido Chapultepec, 22875 Ensenada, B.C., México07.2020
Skills
- Sales Expertise
- Report Transcription
- Business Development Understanding
- Retail Sales Customer Service
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Order Fulfillment
- Stocking and Replenishing
- Staff Training
- Account Management
- Warehousing Functions
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Pirate Staffing
06.2023 - 09.2023
Manager
Pancake Place
04.2022 - 05.2023
HR Assistant
Amazon
09.2021 - 02.2022
Lead Supervisor
Carls Jr Slacks Creek
05.2019 - 01.2021
High School Diploma -
Cbtis 41