Evelyn Rivera
Oakhurst,NJ
Summary
Over 10+ years of experience as an IT professional. Superior knowledge of IT program & project management processes. Work closely with Business Stakeholders to continuously deliver business value, on-time and on-budget. In-depth knowledge in all aspects of the SDLC within the Agile Framework and Waterfall Methodology as well as a strong background in the Insurance Industry. Excellent communication and interpersonal skills as well as strong analytical skills with the ability to multi-task and work with limited supervision in a fast-paced environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director Information Technology
STARR Insurance Companies
12.2022 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Confer with Senior IT executives to advise and plan short-term and long term IT goals and initiatives
- closely with 15 Business Stakeholders to strategize, build and prioritize their yearly Roadmap based on their vision to identify any architectural changes, immediate areas to deliver business value
- Inherited a 3 year project that was going nowhere from a recently retired employee, turned it aroumd and now we are delivering 6 months later
- Work with a 3rd party vendor on a Marine PAS to collaborate and instill a ‘One IT’ vision, build working relationships, collaborate on strategic vision and deliverables for on time and on budget deliverables to Starr stakeholders
- Product Manager and Product Owner of two vendor Marine Policy Admin systems and an in-house Workflow & Document Management system for Claims and UW users
- Work closely with Solutions Architect and Tech Lead to continuously improve the applications - Own the tech vision for product design
- Build solutions to business needs
- Coach the Scrum team to become a self-organizing team
- Mentor team members with 1:1 meetings
- PO Sync ups to Scale Agile across all in-house developed application Scrum teams
- Built a resource allocation tool
- Work closely with AVP to build and implement SDLC processes and best practices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Updated customers and senior leaders on progress and roadblocks.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Coordinated technical training and personal development classes for staff members.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Senior Quality Assurance Analyst
TIAA-CREF
06.2013 - 11.2015
- In charge of estimation, cross-team resource planning and managing a team of 5+ QA Leads and 10+ offshore Test Engineers in Agile, Waterfall, and hybrid projects for the MyTC application (developed in Java, web-based) along with all of its integrations, which included projects that spanned across multiple applications/channels resulting in consistent on-time, on-budget implementations into Prod with low defect leakage.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
Senior Quality Assurance Analyst
Pride Technologies
05.2012 - 06.2013
Tester
CHARTIS INSURANCE PRIVATE CLIENT GROUP
- Extensive knowledge of the ePCG system, developed in Java with an Oracle database in conjunction with WINS
- This system was developed to create one-stop processing for brokers to attain insurance coverage and manage accounts for Auto, Home, Collections, Excess Liability and Earthquake for upscale, high income clientele
- In charge of managing the testing of an in-house developed Predictive Modeling initiative designed to accurately identify high-risk exposures at New Business & Renewal for Personal Home, with a team of QA testers and Developers resulting in the on-time delivery of a quality product
- Responsible for analyzing complex BRDs, FRDs, TDDs and Change Controls in conjunction with the SOX auditing standards to provide testing estimates and resource needs; develop and manage project plans; design and execute complex test plans & strategies for Personal Auto, Homeowners, Excess Liability, Collections and Earthquake LOBs.
Consultant, Senior Team Lead - Quality Assurance
QBE THE AMERICAS
06.2011 - 05.2012
- Responsible for coordinating and executing white-box testing for a large ‘clean up’ effort of a complicated data sourcing project, which involved ETL processing for policy and claims data into IDW for 3 mainframe systems to be used by a new third party Risk Management system
- This test effort resulted in identifying major data translation issues that required immediate resolution to generate quality data output and a better user experience.
Consultant, Senior Quality Assurance Analyst - Team Lead
INSYS CONSULTING
01.2007 - 06.2011
Team Lead - Quality Assurance
PRUDENTIAL FINANCIAL
01.1999 - 01.2005
- Extensive knowledge of an Auto Point of Sale system developed in Visual Basic, Java Script and HTML using a Sybase database and over 8 CICS interfaces; system provides real-time quotes and on-line submission of applications to assist Agents in a quick turnaround of business processes.
Quality Assurance Analyst
BUCK CONSULTANTS, INC.
01.1993 - 01.1999
Education
Certification - Computer Programming, Vendor Certification
The Chubb Institute
Jersey City, NJLanguages
Spanish
Professional Development
- SAFe Scrum Product Owner Certificate
- Scrum Foundations Agile Training
- Professional Scrum Master Training
- Project Management Professional Certificate
- MS Access
- MS Excel
- Business Skills training in Leadership
- Conflict Management
- Risk Management
Certification
SAFe POPM
SAFe APM
SAFe POPM
product owner product manager
Timeline
Director Information Technology
STARR Insurance Companies
12.2022 - Current
Senior Quality Assurance Analyst
TIAA-CREF
06.2013 - 11.2015
Senior Quality Assurance Analyst
Pride Technologies
05.2012 - 06.2013
Consultant, Senior Team Lead - Quality Assurance
QBE THE AMERICAS
06.2011 - 05.2012
Consultant, Senior Quality Assurance Analyst - Team Lead
INSYS CONSULTING
01.2007 - 06.2011
Team Lead - Quality Assurance
PRUDENTIAL FINANCIAL
01.1999 - 01.2005
Quality Assurance Analyst
BUCK CONSULTANTS, INC.
01.1993 - 01.1999
Tester
CHARTIS INSURANCE PRIVATE CLIENT GROUP
Certification - Computer Programming, Vendor Certification
The Chubb Institute
SAFe POPM
SAFe APM
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