Evelyn Natalie RiveraCordero
Bloomington,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Comercial Driver
AutoZone
Bloomington, CA
09.2024 - Current
- Checked vehicle's equipment and supplies, such as tires, lights, brakes, gas, oil, water and loading equipment.
- Loaded and unloaded cargo in a safe manner according to company guidelines.
- Provided excellent customer service by responding promptly to inquiries about shipments or services offered.
- Assisted in completing paperwork related to freight bills, invoices and other required documents.
Customer Service Supervisor
Staffing Agency
Bloomington, CA
08.2023 - 08.2024
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Picking Lead
Amazon
San Bernardino, CA
12.2022 - 06.2023
- Maintained accurate inventory records and supervised the picking team in order to ensure accuracy of orders.
- Conducted regular safety inspections of equipment used by the picking team.
- Collaborated with other departments such as Quality Assurance to ensure best practices are followed while handling products in the warehouse.
- Created reports detailing productivity metrics, labor costs, and other data points related to warehouse operations.
Cook Shift Leader
Carls Jr Slacks Creek
San Bernardino, CA
01.2021 - 08.2022
- Ensured kitchen staff followed health and safety regulations.
- Trained new cooks on proper food handling techniques.
- Created weekly schedules for kitchen staff according to restaurant needs.
- Resolved customer complaints in a timely manner.
- Reviewed food orders to verify accuracy before they were sent out.
- Enforced sanitation policies and procedures throughout the kitchen area.
Customer Service Representative
Sears
Ensenada , Baja California
12.2020 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Front Desk Receptionist
Russell Laboratory
Ensenada, Baja California
02.2018 - 11.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
Education
Diploma - Medical Assisting
UEI College
Riverside, CA03-2025
High School Diploma -
CBTIS 41
Ensenada07-2020
Skills
- Accurate record keeping
- Stress management techniques
- Strong Work Ethic
- Hazardous Materials Handling
- Effective communication abilities
- Safe Driving Practices
- Microsoft Word
- FLUENT IN Spanish
- Customer Service
- Multitasking
- Written Communication
- Flexible and Adaptable
- Verbal Communication
- Friendly, Positive Attitude
Languages
Spanish
Native/ Bilingual
Timeline
Comercial Driver
AutoZone
09.2024 - Current
Customer Service Supervisor
Staffing Agency
08.2023 - 08.2024
Picking Lead
Amazon
12.2022 - 06.2023
Cook Shift Leader
Carls Jr Slacks Creek
01.2021 - 08.2022
Customer Service Representative
Sears
12.2020 - 12.2021
Front Desk Receptionist
Russell Laboratory
02.2018 - 11.2020
Diploma - Medical Assisting
UEI College
High School Diploma -
CBTIS 41
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