Evelyn Robles Rangel
Phoenix,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Shift Lead
Wild Scoops
Anchorage, AK
05.2021 - 10.2023
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Reinforced rules to promote superior employee performance.
- Performed administrative tasks including filing documents, data entry.
- Monitored employee performance and provided feedback on areas for improvement.
- Reviewed daily sales reports and monitored financial performance metrics.
- Implemented company policies consistently across all shifts.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Identified opportunities for operational improvements and communicated them to management.
- Analyzed customer buying patterns to identify trends in sales activity.
- Developed strong relationships with vendors to secure discounts on products.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Sales Associate
Bath And Body
Anchorage, AK
10.2020 - 05.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Developed, marketed and sold full range of products and support services
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Processed product returns and assisted customers with other selections
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Maintained customer satisfaction while handling product returns quickly and professionally
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Sales Associate
Aeropostale
Phoenix, AZ
03.2019 - 04.2020
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Tracked stock using company inventory management software
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Developed, marketed and sold full range of products and support services
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Processed product returns and assisted customers with other selections
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction while handling product returns quickly and professionally
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Increased sales by offering advice on purchases and promoting additional products.
Hostess
Bobby Q's
Phoenix, AZ
06.2018 - 01.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Assessed large restaurant and lounge according to state and federal cleanliness standards
- Recorded available tables after seating each party using specialized seating software
- Informed servers of newly seated parties for speedy service
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Monitored seating area and checked restrooms regularly to keep spotless
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Assisted managers with quickly resolving service- and food-related issues
- Answered customer questions about hours, seating and menu information
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Documented reservations and communicated changes to guests
- Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
Education
Moon Valley High School
05.2020
Skills
- Stocking and replenishing
- Problem-solving skills
- Excellent people skills
- Sales expertise
- Exceptional customer service
- Merchandising understanding
- Client Service
- Product promotions
- Social perceptiveness
- Cash register operation
- Adapt to diverse groups
- Multi-tasking strength
- Shipment processing
- Relationship building
- Dining area maintenance
- Sales training
- Cash Handling
- Fluent in Spanish
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Promotional Support
- Sales Development
- Goal-Oriented
- Flexible Schedule
- Teamwork and Collaboration
- Energetic Self-Starter
- Product Recommendations
- Money Handling
- Excellent Communication Skills
- Problem-Solving
- POS System Operation
- Outgoing Personality
- Positive and Professional
- Reliable and Punctual
- Cash Register Operation
- Exceptional Customer Service
Languages
Fluent in both Spanish and English
Timeline
Shift Lead
Wild Scoops
05.2021 - 10.2023
Sales Associate
Bath And Body
10.2020 - 05.2021
Sales Associate
Aeropostale
03.2019 - 04.2020
Hostess
Bobby Q's
06.2018 - 01.2019
Moon Valley High School
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