Hi, I’m
Evelyn Rodriguez
Customer Service Representative
Elkton,FL
Summary
Seeking to obtain a position that will enable use of strong organizational skills, educational background, and ability to collaborate well with people. Results-driven professional that provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
27
years of professional experience
Work History
Ttec (TeleTech) - HealthCare SolutionsElkton, FL
Agent at Home Healthcare
08.2022 - Current
Job overview
- Generated leads through cold-calling, networking and other outreach methods.
- Finalized sales and collected necessary deposits.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed tailored health insurance plans to meet individualized client needs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits and costs.
Park Lane New York HotelNew York, NY
Front Desk Agent
04.2008 - 09.2021
Job overview
- Greeted and registered guests, distributed room keys and verified reservations
- Helped guest with any question and/or complaints
- Managed cash drawer and settled payments
- Collaborated with concierge department, sales department, banquet department, housekeeping department as well as accounting department.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new staff members in customer service techniques and hotel operations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Stored guest valuables in safe and individual boxes for security.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Radisson Martinique Hotel New YorkNew York, NY
PBX Operator
10.1998 - 04.2007
Job overview
- Connected callers with appropriate professional, department, or business.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Identified service improvement opportunities through call volume and performance reports.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Answered calls on 2nd ring and engaged customers with friendly, professional demeanor.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Landau Ethan AllenSecaucus, NJ
Customer Service Representative
03.1994 - 09.1998
Job overview
- Assisted in taking all PO’s, scheduled deliveries, routed trucks for deliveries, settled payments, and confirmed inventory furniture pieces in warehouse.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Berkeley College44 Rifle Camp Rd. Woodland Park, NJ 07424
BBA from Business Administration/
International Business
05.2004
University Overview
- 3.5 GPA
- Dean's List
Emerson High SchoolUnion City, NJ
High School Diploma
06.1993
Skills
- Billing Procedures
- Marketing Techniques
- Eligibility Requirements
- Business Development
- Consultative Sales Approach
- Health Insurance Sales
- Call Center Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Agent at Home Healthcare
Ttec (TeleTech) - HealthCare Solutions
08.2022 - Current
Front Desk Agent
Park Lane New York Hotel
04.2008 - 09.2021
PBX Operator
Radisson Martinique Hotel New York
10.1998 - 04.2007
Customer Service Representative
Landau Ethan Allen
03.1994 - 09.1998
Berkeley College
BBA from Business Administration/
International Business
Emerson High School
High School Diploma
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