Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Rodriguez

Miami,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Call Center Representative ​

Visit Us Inc
06.2021 - 08.2023
  • Attend to inbound and outbound high volume calls and make reservations for corporate travel, meeting/event bookings, and group travel
  • Prepare trip itineraries, travel documents, and payment vouchers; verify travelers contact personal information, and travel details
  • Assisted with making reservations, giving confirmation numbers, room requests, and other questions
  • Maintained knowledge of current hotel events, activities, hours of operations as well as dining options
  • Responded to customer calls and emails to answer questions about products and services

Front​ ​Desk​ ​Consultant ​ ​

Holiday Inn​
10.2017 - 04.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Front​ ​Desk​ ​Consultant ​ ​

Doral​ ​Inn ​and​ Suites​
10.2016 - 09.2017
  • Providing constant hospitality and answered multiple phone lines.
  • Making sure guest inquiries needs and accommodations meet their expectations.
  • Problems solving and providing best customer service experience.
  • Cash-Handling and Credit Card transactions.
  • Run errands and other duties as assigned.
  • Flexible in all shifts Day, Night & Audit.
  • Used internal software to process reservations, check-ins and check-outs.

Education

High School Diploma -

Southwest Miami High School
2011

Skills

  • Exceptional ability to interact, communicate clearly and effectively with a diverse group of people
  • Proficient in Microsoft Office applications (MS Word, Access, Excel, Outlook)
  • Excellent problem solving and analytical skills
  • Cash Handling management accuracy/ Credit Card/ Check Transactions
  • Refunds and Exchanges
  • Call Volume and Quality Metrics
  • POS Systems and Ordering Platforms

Languages

English
Spanish

Timeline

Call Center Representative ​

Visit Us Inc
06.2021 - 08.2023

Front​ ​Desk​ ​Consultant ​ ​

Holiday Inn​
10.2017 - 04.2021

Front​ ​Desk​ ​Consultant ​ ​

Doral​ ​Inn ​and​ Suites​
10.2016 - 09.2017

High School Diploma -

Southwest Miami High School

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Evelyn Rodriguez