Dedicated Bilingual Customer Service Representative with a proven track record of effectively resolving customer issues and building customer loyalty. Adept at utilizing strong communication and problem-solving skills to ensure customer satisfaction. Skilled in Microsoft Office, bilingual in English and Spanish, and able to thrive in fast-paced, high-pressure environments. A fast learner and adaptable team player with the ability to multitask efficiently. Excited about the opportunity to contribute to a dynamic team and deliver exceptional customer service.
As a Bilingual Car Sales Representative at CarMax, I effectively communicated with customers to understand their car needs and guide them through the sales process. I utilized my bilingual skills to assist a diverse range of customers, ensuring a positive experience and successful sales transactions.
During my tenure at QPS, I managed the complete recruitment cycle, which encompassed sourcing, interviewing, and onboarding bilingual candidates. I oversaw applicant tracking systems to guarantee precise data entry for each candidate's profile and performed background checks on shortlisted candidates prior to offering employment. In collaboration with hiring managers, I identified staffing requirements and established optimal recruiting strategies. Additionally, I reviewed resumes, conducted phone screenings, and arranged in-person interviews with prospective hires. I created job postings in various languages for open roles across different departments and companies.
During my role at Freightquote, I managed customer accounts and addressed inquiries related to shipping and logistics. I effectively resolved customer claims and provided account management support, ensuring a high level of customer satisfaction. Additionally, I utilized my customer service skills to build strong relationships with clients and meet their needs.
At Jousting Pigs BBQ I performed opening and closing duties as required by the restaurant. I was responsible for restocking supplies and food items to ensure the restaurant was fully prepared for service. I prepared restaurant-quality meals with unparalleled speed and precision, resulting in decrease in customer wait times, which resulted in happier customer experience. I proficiently used restaurant POS systems to accurately process orders and payments. I was able to collaborated with kitchen staff to develop and implement new menu items as well as establish a great schedule for all team members.