Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelyn Rodriguez

Kansas City,MO

Summary

Dedicated Bilingual Customer Service Representative with a proven track record of effectively resolving customer issues and building customer loyalty. Adept at utilizing strong communication and problem-solving skills to ensure customer satisfaction. Skilled in Microsoft Office, bilingual in English and Spanish, and able to thrive in fast-paced, high-pressure environments. A fast learner and adaptable team player with the ability to multitask efficiently. Excited about the opportunity to contribute to a dynamic team and deliver exceptional customer service.

Overview

6
6
years of professional experience

Work History

Customer Experience Coordinator

CarMax
Olather, KS
07.2023 - 04.2024

As a Bilingual Car Sales Representative at CarMax, I effectively communicated with customers to understand their car needs and guide them through the sales process. I utilized my bilingual skills to assist a diverse range of customers, ensuring a positive experience and successful sales transactions.

Bilingual Recruiter

QPS Employment Group Inc.
Kansas City, MO
09.2023 - 02.2024

During my tenure at QPS, I managed the complete recruitment cycle, which encompassed sourcing, interviewing, and onboarding bilingual candidates. I oversaw applicant tracking systems to guarantee precise data entry for each candidate's profile and performed background checks on shortlisted candidates prior to offering employment. In collaboration with hiring managers, I identified staffing requirements and established optimal recruiting strategies. Additionally, I reviewed resumes, conducted phone screenings, and arranged in-person interviews with prospective hires. I created job postings in various languages for open roles across different departments and companies.

Customer Service, Account Manager, & Claims Adjust

Freightquote
Kansas City, MO
03.2018 - 09.2022

During my role at Freightquote, I managed customer accounts and addressed inquiries related to shipping and logistics. I effectively resolved customer claims and provided account management support, ensuring a high level of customer satisfaction. Additionally, I utilized my customer service skills to build strong relationships with clients and meet their needs.

Frontline Manager & Cashier

Jousting Pigs BBQ`
Kansas City, KS
01.2022 - 06.2022

At Jousting Pigs BBQ I performed opening and closing duties as required by the restaurant. I was responsible for restocking supplies and food items to ensure the restaurant was fully prepared for service. I prepared restaurant-quality meals with unparalleled speed and precision, resulting in decrease in customer wait times, which resulted in happier customer experience. I proficiently used restaurant POS systems to accurately process orders and payments. I was able to collaborated with kitchen staff to develop and implement new menu items as well as establish a great schedule for all team members.

Education

JC Harmon High School
05-2009

Skills

  • Logistics support
  • Logistics Management
  • Solutions management
  • Promotions understanding
  • Training and coaching
  • Opening and closing procedures
  • Account Management
  • Customer Service
  • Microsoft Office expertise
  • Calm Under Pressure
  • POS Systems and Ordering Platforms
  • Excellent Communication
  • Product Sales
  • Product Knowledge

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Bilingual Recruiter

QPS Employment Group Inc.
09.2023 - 02.2024

Customer Experience Coordinator

CarMax
07.2023 - 04.2024

Frontline Manager & Cashier

Jousting Pigs BBQ`
01.2022 - 06.2022

Customer Service, Account Manager, & Claims Adjust

Freightquote
03.2018 - 09.2022

JC Harmon High School
Evelyn Rodriguez