EVELYN RODRIGUEZ
Winter Garden,FL
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Ortho Rhode Island
Warw, Rhode Island
08.2023 - 06.2024
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with scheduling outpatient appointments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Facilitated communication between patients, staff members, and third party payers.
- Actively participated in team meetings and training sessions.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Trained newly hired top talent to fill key positions and maximize productivity.
Front Desk
Advent Health Imaging
Orlando, FL
08.2018 - 05.2022
- Handling "release of information" requests for patients, referring offices, other medical facilities, attorneys & insurance companies
- Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the billing for processing
- Processes payments for co-pays/deductibles/co-insurance & Schedules patient examinations over the phone and for "walk-in" patients
Medical Receptionist
Advent Health Medical Group
Winter Garden, FL
05.2022
- Greet and check in patients, verify insurance information, and collect co-pays
- Schedule appointments and follow up with patients to confirm upcoming appointments
- Answer phone calls and direct them to the appropriate personnel
- Communicate with medical staff regarding patient concerns and questions
- Maintain patient records and update medical charts
Sales Associate
Bells Inc.
Winter Garden, FL
09.2016 - 07.2018
- Assists customers in finding the right product or service to suit their needs
- Process the customer's payment and package the goods for them
- Having a strong knowledge of current product offerings & inventory levels
Education
DBPR Real Estate Sales License -
Valencia College
07.2024
Nasson Institute Accounting
05.2011
Skills
- Insurance Verification
- Registration and Admissions
- MS Office applications
- Multitasking and Organization
- Medical Terminology
- Patient Needs Assessment and Referral
- Problem solving
- Excellent Communication
- Scheduling Diagnostic Procedures
- Training Coordinator
Languages
- Bilingual (Spanish)
- Marketing
Timeline
Patient Access Representative
Ortho Rhode Island
08.2023 - 06.2024
Medical Receptionist
Advent Health Medical Group
05.2022
Front Desk
Advent Health Imaging
08.2018 - 05.2022
Sales Associate
Bells Inc.
09.2016 - 07.2018
DBPR Real Estate Sales License -
Valencia College
Nasson Institute Accounting
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