EVELYN RODRIGUEZ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Bilingual translator in medical setting. Highly effective in working with peers, associates and upper management alike. Knowledgeable in scheduling, records, data entry, and management. Successful career history comprising more than 10+ years.
Overview
19
19
years of professional experience
Work History
Residency Program Coordinator/Front Office Assistant
Primary Plus
09.2021 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Managed resident evaluation process, gathering feedback from faculty and providing constructive guidance to optimize performance.
- Facilitated successful accreditation visits by maintaining thorough documentation and showcasing the program''s strengths.
- Coordinated with insurance providers to ensure timely and accurate billing, reducing claim denials and improving overall revenue cycle efficiency.
Personal Banker II
Fifth Third Bank
04.2013 - 09.2021
- Evaluated customer account information to assess current issues and determine potential solutions.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Answered customers' questions and addressed problems and complaints in-person and by phone, rectifying issues promptly.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Awarded Personal Banker of the year and earned President's Circle on multiple occasion's.
Teller
Home Federal Savings & Loan
02.2011 - 04.2013
- Organized and removed online banking files no longer in use.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained the teller window area.
- Continued education on current banking products and services through banking certifications.
- Pulled daily branch reports.
- Coordinated daily cash reconciliation at a high-volume location.
- Handled various accounting transactions.
- Prepared, sorted and distributed inventory reports to appropriate branches.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Assistant Manager
La Finca Mexican Restaurant
01.2006 - 10.2010
- Estimated amounts and costs of required supplies, such as food and ingredients Helped with preparation, set-up, and service for catering events Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Portioned, arranged, and garnished food, and served food to waiters or patrons Prepared checks itemizing total meal costs and sales taxes Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Cleaned and inspected galley equipment, kitchen appliances, and work areas Responsible for the design and preparation of all menu items for private home/office setting.
Education
Some College (No Degree) - General Studies
Ashland Community And Technical College
Ashland, KYHigh School Diploma -
Paul G. Blazer High School
Ashland05.2007
Skills
- Rapid data entry skills People-oriented
- Excellent time management skills
- Superior verbal and written communication skills
- Strategic Planning
- Bilingual in Spanish
- MS Office proficient
- Program Management
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Residency Program Coordinator/Front Office Assistant
Primary Plus
09.2021 - Current
Personal Banker II
Fifth Third Bank
04.2013 - 09.2021
Teller
Home Federal Savings & Loan
02.2011 - 04.2013
Assistant Manager
La Finca Mexican Restaurant
01.2006 - 10.2010
Some College (No Degree) - General Studies
Ashland Community And Technical College
High School Diploma -
Paul G. Blazer High School
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