Evelyn Romero
Westbury,NY
Summary
Sales Associate at Khols, adept in customer service and problem-solving, significantly enhanced customer retention through exceptional relationship building and conflict resolution. Skilled in multitasking and effective communication, consistently fostering a positive team environment and boosting productivity.
Overview
1
1
year of professional experience
Work History
Sales Associate
Khols Department Store
09.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Westbury High School
Old Westbury, NYSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
- Customer Needs Assessment
Languages
Spanish and English
Native or Bilingual
Timeline
Sales Associate
Khols Department Store
09.2023 - Current
High School Diploma -
Westbury High School
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