Evelyn Rubiano

WAITRESS:

• Welcomed and greeted guests before presenting special menu items to clients.
• Explained menu items and suggested appropriate options .
• Served food and beverages promptly with focused attention to customer needs.
• Worked with TOAST system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• I prioritized customer satisfaction and loyalty through providing quality service.
• Maintained clean and organized tables.

ASSISTANT MANAGER:

• Trained servers on order management, food and drinks service quality and how to build rapport with guests.
• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
• Led team of servers to consistently meet customer service and sales targets.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Strengthened merchandising and social media to drive customer engagement.