Summary
Overview
Work History
Education
Skills
References
Additional Information
Languages
Timeline
Generic

Evelyn Sahawneh

Yonkers,NY

Summary

Responsible, compassionate, and kind individual with years of related experience in a variety of customer service oriented roles. Organized and dependable candidate seeking to make a genuine contribution to the community. Passionate and eager to apply skills and improve the quality of life of others.

Overview

21
21
years of professional experience

Work History

Greeter/Customer Service Ambassador

St. Joseph's Hospital And Medical Center
09.2020 - 06.2023
  • Streamlined check-in processes during busy events by effectively managing lines and expediting procedures when necessary.
  • Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.

Greeter/Ambassador

St. John’s Riverside Hospital
02.2018 - 03.2020
  • First point of contact person to provide communication, social and emotional support to patients, employees, and visitors.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests. Answer customer questions and pointed individuals in right directions.
  • Communicate and interact effectively with patients, families, and healthcare providers as required.

Care Coordinator / Supervisor

Choice Of New York
05.2007 - 07.2017
  • Assisted individuals with mental health and chronic physical conditions, Substance Abuse issues and/or disabilities. Responsibilities included documentation on NYS database Office of Mental Health. Face to face, telephone and email etc
  • Develop mutually-agreed upon care plans in their lives including homelessness, unemployment, abuse, recovery, and family issues. Managed caseload of 35-40 clients. Collected and entered data and progress notes accurately, thoroughly and timely, documenting activities, and outcomes into case management systems (GSI Insight Plus and Penelope)
  • Advocated and developed productive and results-oriented relationships with outside organizations such as (but limited to): Dept Of Social Services, Social Security Administration, Mental Health Providers, Primary Care Physicians, Legal Services of Hudson Valley, Section 8 Housing etc.

Substitute Teacher

Yonkers Public Schools District
12.2002 - 05.2007
  • Liaise with School Principals, Teacher and Teaching Assistants. Maintain accurate classroom attendance.
  • Maintain day-to-day classroom management and discipline to promote learning initiatives.
  • Collaborated with other educators to plan and review instruction.

Education

Bachelor of Science - Social and Behavioral Sciences

Mercy College
Dobbs Ferry, New York
05.2002

Skills

  • Hospitality service expertise
  • Building rapport
  • Reliability and punctuality
  • Teamwork and Collaboration

References

References available upon request.

Additional Information

Mayor's Community Service Award Recipient April 6, 2023

Nominated for 43rd New York Spirit Award 2023.


Languages

Swazi
Native or Bilingual
English
Native or Bilingual

Timeline

Greeter/Customer Service Ambassador

St. Joseph's Hospital And Medical Center
09.2020 - 06.2023

Greeter/Ambassador

St. John’s Riverside Hospital
02.2018 - 03.2020

Care Coordinator / Supervisor

Choice Of New York
05.2007 - 07.2017

Substitute Teacher

Yonkers Public Schools District
12.2002 - 05.2007

Bachelor of Science - Social and Behavioral Sciences

Mercy College

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Evelyn Sahawneh